The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.

Five ways to drive customer conversion rates in your stores

Increasing conversion rate is a sales opportunity that many retailers completely overlook.

Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

How to integrate digital for a great multichannel experience

Blending digital channels into a company's overall multichannel approach requires changes beyond the sales force.

Go mobile or go home: Check-out lines are disappearing

Retailers must embrace mobile POS solutions to stay relevant.

Vending kiosks providing retailers variety of solutions

From dispensing products to tracking consumer behavior, vending kiosks are the new go-to retail solution.

Four retailers who translated social media into revenue

Marketing pros give tips on what to do with all those fans and followers.

Retail tech heats up to beat holiday shopping lockdown

by Christopher Hall — w, t

Behind-the-scenes prep for the holidays is underway, with digital signage and engagement tech on the upswing.

Study: Self-checkout is here to stay

North America replaced western Europe as the largest region for self-checkout shipments in 2011.

Driving growth by changing the marketing and sales dynamic

Marketing execs can get so caught up in words, pictures and messages that they fail to focus on ROI.

Retail Customer Experience launches retail podcast

by James Bickers — Editor, Networld Alliance

The weekly wrap-up show will focus on the big events of the week, with food-for-thought for the days ahead.

Motorola shares vision for future of retail

Motorola unveiled new customer experience solutions at its New York event this week.

New technology allows buttons to pop up from touchscreens

Tactus Technology has debuted a haptic user interface with physical buttons that rise up from a touchscreen surface.

Experts discuss dos and don'ts of rebranding

Defining the target audience is one of the most important steps when developing a rebranding strategy.

How to design your own solar-powered QR codes

A step-by-step on how to pull off your version of Emart's innovative marketing campaign.

Debate this: Do prescription drug kiosks belong in the marketplace?

The FDA recently held a hearing to weigh the pros and cons of deploying prescription drug kiosks across the nation.

How retailers can get better ROI from Facebook Open Graph 2.0 and Timeline

Open Graph 2.0 allows for actions and expressions that were previously unavailable.

Commentary: Lessons learned from mystery shopping

Mystery shopping has helped c-stores protect their bottom lines by ensuring attentiveness to the shopper.

Survey: Consumers using Pinterest to engage with retailers more than Facebook, Twitter

Good deals still the leading reason for visits, but deals and promos are losing their luster.