Study: Common perceptions about how video is used in shopping are incorrect

Consumers expect video as part of their shopping experience and rely on it when making purchase decisions.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

Opinion: Why Nordstrom's loyalty program is so effective

Loyalty marketing is, and should always be, much bigger than just points, thresholds or incentives.

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.

NRF12: 'This Is Retail' video contest unveiled

"We're on a hunt to find the best retail stories in America," says NRF CEO Matthew Shay.

Retailers: Out-of-stocks drive nearly half your customers to competitors' stores

Nearly a third of U.S. shoppers found empty shelves this holiday season.

NRF12: Day One launch news round-up

by James Bickers — Editor, Networld Alliance

Highlights from a very busy opening day for "Retail's BIG Show," which saw a heavy emphasis on mobile POS.

NRF12: Using mobile technology to reach teen employees

Aeropostale implemented mobile apps to help manage and communicate with employees.

NRF: Holiday retail sales rose 4.1 percent

After a season full of peaks and valleys, retailers' 2011 holiday sales beat expectations.

President Clinton, new technologies headed to NRF 2012

More than 22,000 attendees will explore the latest technologies to help improve their customer experience.

Vending machine 2.0 serves up snacks and personalized digital signage ads (Video)

by Christopher Hall — w, t

A digital signage advertising and vending kiosk uses Intel's AIMS analytics to target ads and offerings to consumers.

Re-assuring the assurance factor: Why smiles and happy faces aren't enough

When providing customer service, courtesy is not a substitute for competence and skill.

What is 'knock your socks off customer service'?

Research finds that it costs five times more to attract a new customer than it does to keep one you already have.

Small surf shop plans to overtake competitors with technology

Florida's Friction is using Apple's FaceTime, social media and QR codes to compete with major retailers in the industry.

PayPal tests new NFC mobile payment app

by James Wester — Editor 1, Mobile Payments Today

The company is launching a pilot program using NFC technology to enable in-store purchases.