Smaller boxes work for Whole Foods

Whole Foods Markets' push to target smaller markets with smaller stores is performing well above expectations.

Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Chinese sportswear company targets U.S. online shoppers

Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.

Consumers create the basis for growth strategies: Retail predictions for 2012

Once again, in 2012, there is a clear recognition that the omnichannel consumer is in charge.

PayPal's showroom displays its vision for payments

by James Wester — Editor 1, Mobile Payments Today

The company's New York store offers retailers a glimpse of its offline strategy.

Guide: Bill-pay kiosks can increase bottom line

A free guide on how retailers benefit from bill-pay kiosks is now available.

NRF 2012: Digital in-store media called to deliver, Pt. II (Commentary)

Part II of an expert digital signage consultant's take on digital in-store media at this year's NRF Retails' BIG Show.

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?

Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits

by Jon O'Barr

Retailers need to tread lightly when co-opting cultural identities.

NRF 2012: Digital in-store media called to deliver, Pt. I (Commentary)

An expert digital signage consultant offers up his take on this year's edition of Retails' BIG Show.

Study: Common perceptions about how video is used in shopping are incorrect

Consumers expect video as part of their shopping experience and rely on it when making purchase decisions.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

Opinion: Why Nordstrom's loyalty program is so effective

Loyalty marketing is, and should always be, much bigger than just points, thresholds or incentives.

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.