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Features

Parents playing with the idea of Netflix-style toy rental

Is toy rental by mail a fad, or is it here to stay?

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New study is first to test the actual impact of branded apps on consumers

Research found that mobile applications can stimulate interest in new product categories.

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Five ways digital marketing can improve loyalty programs

In too many cases, new digital channels and a retailer's loyalty program are disconnected.

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Tracking customers via cell phones: Good marketing or privacy invasion?

Two malls halted testing the new technology after a U.S. senator said it invades consumer privacy.

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Best Buy Canada launches self-branded DVD kiosks

The retail giant is testing the market to see if there's room for another DVD kiosk option.

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M-commerce sales shoot up as more consumers buy via mobile

Sales will nearly double this year and more than quadruple again by 2015, report says.

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IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

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Shaping the customer experience with digital signage

by James Bickers

The goal is two-fold: accomplish the task at hand, and make the customer feel good about how it was accomplished.

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PayPal announces monster increase in its m-payment volume on Thanksgiving/Black Friday

by James Wester — Editor 1, Mobile Payments Today

Payment processor releases data on consumers' mobile payment trends over holiday weekend.

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CETW2011: Turning a kiosk into a mini retail store

Retailers can create a store in only 2 feet of space.

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Social shopping: Are we there yet?

Retailers are increasingly turning to social media, but how many have realized its potential?

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Why is lululemon athletica quoting Ayn Rand?

by James Bickers

The yoga retailer's blog and shopping bags have recently extolled the "Bible of the Tea Party."

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Coinstar's new TV ads focus on no-fee gift cards

Campaign invites shoppers to experience "pure bliss" when they trade in their change for a variety of retail gift cards without giving Coinstar a cut.

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Survey: Consumers trying more fashion retailers in 2011

Thirty-two percent tried a new fashion retailer in the past 90 days, up from 14 percent in 2010.

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Survey: Grocery shoppers maintain or increase spending, look for more value, service

Consumer spending on groceries has increased in the past three months, but consumers are expecting more from their stores.

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CETW11: How to design a kiosk consumers will use

Manufacturers and deployers discussed the proper way for a kiosk to function.

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CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

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CETW11: 3 ways self-service enhances the customer experience

Attendees learned about three successful self-service deployments.

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Report: Mobile device retail traffic will more than double this November

Fifteen percent of people logging onto a retailer's Web site are expected to do so through a mobile device.

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Robotic kiosk taking self-service to next level

Company testing ice cream in its new kiosk that uses a robot to makes five-layer concoctions.

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