Three steps to a successful retail rollout

Retailers must continuously test, measure, refine and communicate change throughout the rollout process.

Body-scanning kiosks a perfect fit for retailers (video)

Mybestfit is a kiosk that measures shoppers' bodies to predict what brands and styles of clothing will fit best.

Top 100: 54. Netflix

In 2010, Netflix added nearly eight times as many subscribers as eight of the top nine pay-TV operators combined. (Cox, ranked No. 3, is private and doesn't…

Five steps to a shopper-centric proof-of-concept

For a retailer to adopt a shopper-centric approach, it takes more than data, shopper insight and a memo.

DSA Excellence Awards honor best in digital signage, kiosks & mobile

by Christopher Hall — w, t

The Digital Screenmedia Association has announced the winners of the inaugural DSA Industry Excellence Awards.

Top 100: 55. Nordstrom

The "Nordstrom experience" is legend in the U.S. retail industry. Nordstrom employees write thank-you notes to customers and the company has one of the most…

Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Top 100: 56. Retail crowdsourcing

The t-shirt company Threadless and athletic shoe manufacturer Ryz invite consumers to take part in designing their products. Visitors to the websites vote for…

Top 100: 57. Aldi

Rather than trying to dazzle sensory-overloaded consumers with even more choices, the discount no-frills grocery chain has built a global empire by offering…

Kiosks help Target increase video game sales (video)

Target has deployed in-store kiosks to give shoppers detailed information on video game products.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

Touchscreens help Target take aim at video games (Video)

Target has deployed endcap touchscreens to give shoppers detailed information on video game products.

Top 100: 58. Barnes & Noble

Just weeks prior to a Forrester Research report that U.S. sales of digital books had skyrocketed 220 percent from the previous year’s total of $301 million…

Commentary: Top 5 reasons retailers deploy digital signage at the POS

The head of a firm specializing in retail digital signage lists the top reasons for deploying signage at the point of sale.

Top 100: 60. Nike

Once seen as the paragon of corporate autocracy, Nike got its open-source groove on this year, inviting skaters at its Laguna Beach storefront to customize…

Top 100: 59. Bed Bath & Beyond

Bed, Bath & Beyond weathered the worst of the recession, posting a 4.4 percent increase in same-store sales for 2009 while the industry as a whole…

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Mobile Monday: Walmart iPad app

Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you’ll get a test drive of a leading retail…