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RCE Podcast episode 11: Is retail any fun anymore?

September 21, 2012

A study this week suggesting that "retail therapy" isn't a real phenomenon leads to a fascinating discussion about how we feel and how we want to be spoken to when we try on clothes … and whether shopping, for most people, is a treat or a chore. Along the way we talk about the new loyalty program just launched at Walgreen's, and what we've learned from 50 years of Kmart, Walmart and Target.

On the call today:

• Bob Phibbs, author of "The Retail Doctor's Guide to Growing Your Business"
• Micah Solomon, author of "High-Tech, High-Touch Customer Service"

You can subscribe to the podcast in iTunes, download the mp3 directly or listen in the player below.