E-commerce
Webinar: Microsoft's formula for the best online customer experience
The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.
October 22, 2024 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Every e-commerce retailer faces the same huge challenge each day — how to ensure the online customer experience is rewarding for each customer, whether they're a longtime customer or a new customer.
The challenge is huge given all the facets and aspects of e-commerce today, from having product available and easy to discover to providing satisfying customer service and fast delivery.
Some retailers have mastered the challenge. Microsoft is on that list and has developed a formula for working with retailers to build customer experiences that turn customers into life-long fans.
The formula and strategy will be mapped out in a free webinar event taking place on Wednesday, November 6 at 2 p.m. EST.
It is sponsored by Zoovu, an AI search and product discovery platform, and hosted by RetailCustomerExperience.com.
3 key elements
During the live one-hour event attendees will learn three key elements to the Microsoft formula:
- Optimizing product data so it's discoverable and AI-ready.
- Empowering retailers with AI-powered product discovery experiences.
- Collecting unique and actionable insights from consumers.
Attendees will walk away from this conversation with a practical roadmap for improving the customer experience with AI. They'll also get a chance to ask questions about AI, customer experience, how Microsoft works with retailers and more.
The expert panel
The webinar panelists include Ed Noble, senior partner and channel marketer for Microsoft's Worldwide Consumer Channel Marketing team. He has spent over 25 years in digital marketing and e-commerce at Amazon and Microsoft, specializing in the online consumer experience and data-driven content optimization improving the customer experience by bringing AI-powered experiences to retail partners.
The panel will also include James Ansell, strategic account manager at Zoovu. Ansell has more than seven years of experience working in customer success roles with some of the largest brands and retailers in the world. He specializes in retail, having deployed hundreds of AI product discovery experiences across the globe with retailers such as Best Buy, Currys, MediaMarkt, Euronics and Harvey Norman.
Don't miss what promises to be an invaluable and informative webinar. Register here.
About Judy Mottl
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Zoovu
Zoovu is the #1 AI-powered product discovery platform helping B2B & B2C companies sell more and spend less with their ecommerce. Clean, standardize, and enrich product data. Build guided selling assistants, product configurators, and intelligent search capabilities to provide personalized buying experiences and capture zero-party customer data.
