How retailers can meet millennials in the middle

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for buck, are resetting retailer expectations.

The question for today's retailers: What business are you in?

The question for today's retailers: What business are you in?

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are no distinct channels and customers are crossing all boundaries on their own.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.

Retail precision: Where are your next best customers?

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through today's new business model.

Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

5 steps to customer continuity

5 steps to customer continuity

Mike Small, chief client officer at Sitel Group, explains why it's no longer enough for brands to provide consumers with a mobile app or automated tweets in response to questions. Consumers expect fully immersive and seamless experiences.

How AI, AR & VR impact retail this year (apocalypse not included)

How AI, AR & VR impact retail this year (apocalypse not included)

James Hoshor, senior mobile strategist and solutions architect for Propelics, explains that with artificial reality initiatives impacting consumer engagements in 2018, virtual reality should also start to gain adoption by retailers this year.

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

Inspiring employees to deliver great customer experiences

Inspiring employees to deliver great customer experiences

Lindsey Goodchild, CEO of Nudge Rewards, explains how happy employees lead to happy customers, which leads to stronger loyalty and profitability. According to a recent poll, companies with highly engaged employees outperform competitors by 147 percent.

How digital virtual experiences reinforce the physical environment

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical storytelling, reinforced by digital experiences, can help brands differentiate themselves and bring their brands to life.

Lessons in

Lessons in "goodwill" and the power of people

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Why virtual reality is retail's 'try before you buy' engine

Why virtual reality is retail's 'try before you buy' engine

Rob Kendal, managing director, Yulio Technologies, explains how virtual reality technology presents a whole new way for brands, of all kinds,to offer an immersive, rewarding and bonding experience.

Voice search and the future of retail advertising

Voice search and the future of retail advertising

Wesley MacLaggan, Marin Software senior vice president of marketing, explains why voice search is set to become a major factor in advertising, particularly for the retail industry.

3 ways to boost the mobile e-commerce experience

3 ways to boost the mobile e-commerce experience

Scott Voigt, FullStory founder and CEO, explains that while desktop may still be the dominant retail channel, mobile is shifting from a research device to a purchasing tool.

Kagan: How Best Buy transformed itself for success

Kagan: How Best Buy transformed itself for success

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.

Retailers move toward frictionless checkout

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives and understand the best to serve loyal consumers and attract new ones.

The role of data integrity in building a unified commerce customer experience

The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the ever-growing consumer demand and truly deliver a unified commerce customer experience.

Should retailers try to out-Amazon Amazon?

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands, she says, need to delight customers at every stage of the buying lifecycle.

Ways small retailers can thrive in a world of retail giants

Ways small retailers can thrive in a world of retail giants

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different. Some of the smallest retailers are deploying strategies that other retailers can leverage for differentiation.

How computer vision tech is revolutionizing brick-and-mortar retail

How computer vision tech is revolutionizing brick-and-mortar retail

Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer vision to tell the shopper more what they need and want to know. He believes computer vision technology can lead the way.

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