Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday video, it delivered a buffering, stuttering mess.
Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.
Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design will pay dividends this holiday season and beyond.
Pavan Sondur, CEO and co-founder of Unbxd, offers up insight on four ways retailers can help boost the product discovery experience which enhances the customer experience.
Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they need online support.
David Duncan, VP of security marketing at CA Technologies, explains why retailers that want to gain — and keep — customer trust need to avoid common pitfalls.
Yair Holtzer, co-founder, SVP and head of U.S. office at Como, explains why retailers must think of the holiday shopping season not only as a few particularly profitable weeks, but as a springboard for long-term customer relationships.
Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the sum of the consumer's connected experiences.
Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.
Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.
Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's bottom line.
Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but thrive with self-service.
Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.
Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.
Erik McMillan, founder and CEO of Shelfbucks, explains why modern-day analytics will position in-store merchandising among the greatest opportunities for retailers and CPGs to reshape the industry and dramatically increase brick-and-mortar revenues.
Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.
ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.
David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the best means to continuously drive a positive customer experience, all while reigning in costs.
Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification, he explains is the key benefit automation has over other forms of one-to-one communication, and it's tough to beat.
Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options available, but about making the customer journey seamless from one touch point to the next.