Understand your customer to predict future demand

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate goal of the supply chain.

A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

As Chris Petersen explains consumer-facing content is dispersed across many channels, systems and the cloud. Consequently, a major challenge for brands and retailers is how to curate the "rich product content" that engages customers early, often, and even after the sale.

Escaping the vicious cycle of employee turnover

Escaping the vicious cycle of employee turnover

Steven Kramer, CEO, WorkJam, explains why a lack of effective workforce management can lead to employee attrition which can be detrimental to an organization.

Winning the race to the home requires more than the last mile

Winning the race to the home requires more than the last mile

Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.

Driving customer loyalty in e-commerce

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.

Why product data is key to superior customer experience

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

A brave new world for retail IT

A brave new world for retail IT

Nick East, CEO, Zynstra offers insight on how retailers are utilizing IT in pursuit of two key goals – improving customer service and driving down cost.

Customer fog:  Why your customers leave

Customer fog: Why your customers leave

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Urs Gubser, head of ecommerce strategy, SIX Payment Services, explains how how merchants can remain competitive in the world of IoT.

Adding value to the retail customer experience

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the long term.

Can you trust your implementation partner to manage scope?

Can you trust your implementation partner to manage scope?

Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on, before things begin to spiral out of control.

Lessons learned from two of the best brick and mortar retailers

Lessons learned from two of the best brick and mortar retailers

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Kagan: How AI growth wave will transform retail

Kagan: How AI growth wave will transform retail

Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to be a leader but must be a player.

Is the connected consumer getting overloaded?

Is the connected consumer getting overloaded?

Frank Mayer and Associates explain how by using effective merchandising a brand can disrupt a shopper's path and deliver a concise message about a product in a way that resonates with the modern consumer.

Is your retail wireless network ready for the new year?

Is your retail wireless network ready for the new year?

Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from inside out to ensure it can withstand foot traffic throughout the year.

Retail 2020: A sneak peek at the future of retail workforce management

Retail 2020: A sneak peek at the future of retail workforce management

Jennifer Johnson, director, retail and hospitality practice group, Kronos Inc., takes a look at what the retail experience could look like in 2020 and how retailers will benefit from improving the employee experience.

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.

Retailers need to double down on digital for next holiday season

Retailers need to double down on digital for next holiday season

Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.

Why the mobile e-commerce experience needs to improve

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

The breakdown: Disjointed internal operations lead to disjointed customer experiences

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

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