Where have all the toy stores gone?

Where have all the toy stores gone?

As Toys R Us shutters, and the Sears catalog collects dust in the archives of marketing, one wonders where the next generation of moms, dads, aunts, uncles, friends and colleagues will find that perfect toy for that next celebratory event.

Using data to break discount dependency and nurture loyalty

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and instead prioritize the long-term customer.

How to keep customers tethered to the store

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for competitors to insert themselves into the customer journey.

The horse you rode in on will not win the race for the future

The horse you rode in on will not win the race for the future

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Kagan: Amazon effect only part of reason Toys R Us failed

Kagan: Amazon effect only part of reason Toys R Us failed

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's shoulders.

Understand your customer to predict future demand

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate goal of the supply chain.

A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

As Chris Petersen explains consumer-facing content is dispersed across many channels, systems and the cloud. Consequently, a major challenge for brands and retailers is how to curate the "rich product content" that engages customers early, often, and even after the sale.

Escaping the vicious cycle of employee turnover

Escaping the vicious cycle of employee turnover

Steven Kramer, CEO, WorkJam, explains why a lack of effective workforce management can lead to employee attrition which can be detrimental to an organization.

Winning the race to the home requires more than the last mile

Winning the race to the home requires more than the last mile

Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.

Driving customer loyalty in e-commerce

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.

Why product data is key to superior customer experience

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

A brave new world for retail IT

A brave new world for retail IT

Nick East, CEO, Zynstra offers insight on how retailers are utilizing IT in pursuit of two key goals – improving customer service and driving down cost.

Customer fog:  Why your customers leave

Customer fog: Why your customers leave

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Urs Gubser, head of ecommerce strategy, SIX Payment Services, explains how how merchants can remain competitive in the world of IoT.

Adding value to the retail customer experience

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the long term.

Can you trust your implementation partner to manage scope?

Can you trust your implementation partner to manage scope?

Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on, before things begin to spiral out of control.

Lessons learned from two of the best brick and mortar retailers

Lessons learned from two of the best brick and mortar retailers

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Kagan: How AI growth wave will transform retail

Kagan: How AI growth wave will transform retail

Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to be a leader but must be a player.

Is the connected consumer getting overloaded?

Is the connected consumer getting overloaded?

Frank Mayer and Associates explain how by using effective merchandising a brand can disrupt a shopper's path and deliver a concise message about a product in a way that resonates with the modern consumer.

Is your retail wireless network ready for the new year?

Is your retail wireless network ready for the new year?

Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from inside out to ensure it can withstand foot traffic throughout the year.

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