How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

The 3rd retail revolution: AI edition

by Ian Rowan — CEO, x-hoppers

Expect 2025 to usher in the next wave of retail’s vast transformation. Those who invest in and implement the right technologies, such as generative AI, unified…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

Optimize customer experience with service level objectives for reliable e-commerce

by Dan Ruby — VP of Marketing, Nobl9

By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

How to keep holiday shoppers coming back in 2025

by Charlie Casey — CEO and Co-Founder, LoyaltyLion

By focusing on customer retention through strategies like personalized communication, exclusive perks, free shipping, and referral programs, you can turn…

Seamless shopping: How retail brands can master omnichannel, enhance customer journeys

by Piper Donnelly — Account Director, Awin

Consumers expect a seamless integration of online shopping and brick-and-mortar experiences. This evolution has made omnichannel strategies not just…

Why retail AI success depends on great data

by Duane Barnes — President, RapidScale

To get tech projects back on track in the new year, especially if they're incorporating AI, it’s critical to adopt and implement six key data strategies to…

Driving engagement with everyday value: Role of car rentals in modern retail membership programs

by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler

Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.

Maximizing customer loyalty through owned channels

by Keri McGhee — Chief Marketing Officer, Attentive

In today’s marketing era, loyalty programs aren’t a one-size-fits-all approach. Investing in owned channels is the most effective way to achieve continued…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

How self-service checkout solutions are transforming holiday retail

by Misty Berlin — VP of Sales and Partnerships, ACRELEC

Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s…

Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Navigating the evolving retail landscape: Meeting consumer expectations

by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch

To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…

Why customer messaging is the gift of the holiday season for retailers

by John Kim — Co-Founder and CEO, Sendbird

Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.