A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.

A CES lesson: Why more is not better — only better is better

A CES lesson: Why more is not better — only better is better

Chris Petersen explains why adding more technology does not mean consumers will come or buy.

CES 2018 reveals how retail is changing

CES 2018 reveals how retail is changing

Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with customers in the way that’s best for them.

Clock is ticking for retailers still offering slow checkout experiences

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.

Surviving the retail revolution: 2018 will be a wild ride

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.

Why a one-size-fits-all retailer playlist isn't a good strategy

Why a one-size-fits-all retailer playlist isn't a good strategy

Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls retailers need to avoid in the customer experience.

Barriers to enterprise mPOS: What's holding retailers back?

Barriers to enterprise mPOS: What's holding retailers back?

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.

4 ways retailers can get a head start on the next holiday season

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.

Everywhere and nowhere: Online retailers lagging behind on contactability

Everywhere and nowhere: Online retailers lagging behind on contactability

Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.

Brick and mortar retail getting a second chance

Brick and mortar retail getting a second chance

Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.

What's in store for CX? Integrating insight for a 360-degree view of the customer

What's in store for CX? Integrating insight for a 360-degree view of the customer

Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.

The changing world of retail: 4 ways to defend against Amazon

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.

Kagan: Think retail is dying? Think again

Kagan: Think retail is dying? Think again

Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others are rapidly growing. Retail is not dying, but it is changing.

How digital signage boosts the real estate customer experience

How digital signage boosts the real estate customer experience

In real estate, buyers and sellers expect up-to-date and engaging content on all communication platforms. This flexibility allows agents to update their listings and announcements in real time. Clever integration of video and touchscreens can assist agents in dynamically showcasing their property range

How to best deal with a giant-size crisis

How to best deal with a giant-size crisis

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing it" through crisis situations usually end up getting severely wounded in the marketplace.

Create an exceptional customer experience for the holiday season

Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

Why omnichannel is a must and how to make it successful

Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their journey across the plethora of touch points, is essential for a merchant to succeed in the marketplace.

Kagan: Every retailer success depends on golden rule

Kagan: Every retailer success depends on golden rule

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Not-so-happy holidays: New problem projected to steal cheer from retailers

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

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