The time for cross-channel customer support is now

by Anand Janefalkar — Founder & CEO, UJET

Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…

Symptoms of coronavirus in e-commerce

by Angela Whiteford — CMO, Forter

Angela Whiteford, CMO at Forter, shares a timely post on the broad implications COVID-19, the coronavirus pandemic, is having on the retail segment and related…

4 principles of a world-class product information management strategy

by Dietmar Rietsch — CEO, Pimcore

Dietmar Rietsch, CEO of Pimcore, maps out why engagement is an essential element in a brand's management and delivering a compelling product experience is what…

Uncovering the factors changing the face of retail

by Rebecca Steele — Content Marketing Manager, PFS

Rebecca Steele, content marketing manager at PFS, explains why an adaptive and agile mindset is the way to get ahead in the digital age and a constantly…

AR and 3D aren’t just for digital commerce — they’re powerful in-store assets

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how retailers can use immersive commerce tools to overcome in-store purchase hurdles and delight store…

Personalizing the retail experience across touchpoints

by Tim Beeson — President – North America, Natterbox

Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…

3 ways to drive customer loyalty in 2020

by Phil Seward — SVP Loyalty Strategy, Americas, Collinson

Phil Seward, senior vice president of loyalty strategy, Americas, at Collinson, writes that in today's fast-moving world, where consumers have many choices…

Reducing inventory and transportation through a new era of inventory management

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior vice president of RFID Solutions at SML, believes a significant element on the apparel industry’s push toward sustainability is…

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.

Finding connection in a frictionless world

Nancy Walter, integration architect, and Ivan Bojanic, senior integration architect, Gongos, Inc., pose a question: As we approach a frictionless future, have…

Are you thinking about retail customer experience all wrong?

by Kevin Sterneckert — CMO, Symphony RetailAI

Kevin Sterneckert, CMO, Symphony RetailAI, explains how retailers, with a commitment to establishing an agile and intelligent operational performance…

A 2020 vision: The new era of visual commerce

by Gary Ballabio — Dir of Business Development, Cloudinary

Gary Ballabio, director of business development, Cloudinary, offers insight on the vast opportunity of visual media, video in particular, and how by focusing…

How Gen Z employees will impact the future of engagement

by Charles Cornwell — General Manager, Employee Experience, SMG

Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…

How to harness the power of data to win customer engagement

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…

Why retailers need a single source of truth to stay competitive

by Rafael Esberard — VP of Sales, VTEX

Rafael Esberard, VP of sales, North America, VTEX, shares why a 'single source of truth' is critical for attaining the strongest competitive advantage in this…

Complexity and compliance in the modern day convenience store

by Scott Peterson — VP of U.S. Tax Policy, Avalara

Scott Peterson, VP of U.S. tax policy at Avalara, explains why the technological innovation taking place across the convenience store industry has drastically…

Visual search in 2020: Where it stands and where it's headed

by Jeff Hunt — CEO/Founder, Snap36

Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.

How retailers can be ready for busy sales seasons with proactive maintenance

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director, ServiceChannel, explains how putting systems and technology in place that support facilities management all year pays…

How To: Use lighting to enhance customer experience

by Bill Plageman — VP of Marketing & Product Mgt, Amerlux

Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…

Is customer experience enhanced by branding e-commerce shipping boxes?

by Pete Galbiati — Director of Marketing, Peachtree Packaging and Display

Pete Galbiati, director of marketing for Peachtree Packaging & Display, offers up insight on why it's time for retailers to consider how on-the-box branding…