Network technology emerging as backbone in POS customer experience

by Jeff Bradbury — Sr. Director, Marketing, Hughes

Jeff Bradbury, senior marketing director, Hughes North America, explains how due to the rapid evolution of technology, there are points of decision everywhere.

Why retailers must get creative with BOPIS to link physical, digital customer experiences

by DeAnn Campbell — Chief Strategy Officer, Hoobil8

DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…

A look at the American retail payment revolution

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…

To stem tide of e-commerce returns retailers need 3D, AR

by Rob Weaver

Rob Weaver, chief revenue officer for Vertebrae, offers insight on why more retailers than ever are turning to immersive commerce experiences that use…

Is your business ready to serve international customers this holiday season?

Craig Reed, senior vice president, global trade at Avalara, shares insight on how retailers can serve the customer base that is well beyond the domestic border.

How digital gifting led Dover Saddlery to an e-commerce victory

by Dana Springfield — Vice President of Marketing, Dover Saddlery

Dana Springfield, VP of marketing at Dover Saddlery, shares how the retailer's pivot in the arrival of the pandemic led to a robust and winning sales formula…

How Brooks Running overcame fraud and boosted customer experience

by Rich Stuppy, Rich Stuppy

Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…

5 things for marketers to be thankful for this holiday

by Anne-Marie Schaffer — EVP, GM, Merkle Inc.

Anne-Marie Schaffer, EVP, general manager of retail and consumer goods, auto and mobility for Merkle, shares insight on new solutions and approaches retail…

Preparing for the new Next: Building confidence and resiliency

by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle

Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…

Can self-service kiosks offer support in today’s retail conditions?

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

One day the pandemic will be a memory, but as with most historical events, it’ll leave a wake of change in its path. For retail, this may mean a new lineup of…

Holiday shopping during a pandemic: Trends and transitions

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…

Tech transformation of retail in the time of COVID-19

by Michele Dupre

Retail continues to move online and COVID-19 is limiting physical space. Michele Dupre, group vice president at Verizon Business, answers the question “Why…

Contactless cards in a post pandemic world

by Jamie Topolski — Director, Fiserv

Contactless payments offer the same strong security as EMV cards but how do they stack up against the needs of consumers who are now dealing with the aftermath…

Retail customer experience in a post-COVID-19 world

by Pat Perdue — Founder / CEO, Socialicity Media Inc.

Pat Perdue, host of the podcast, "Pat Perdue's Customer Experience Podcast," and founder of Pat Perdue Brand Management, and Ann-Marie Clendenin, a retail…

How to attract millennial holiday shoppers to your loyalty program

by Tom Caporaso — CEO, Clarus Commerce

Tom Caporaso, CEO of Clarus Commerce, shares three ways retailers can incorporate features and benefits into loyalty programs in the quest to attract…

Leveraging the benefits of headless commerce to stay relevant

by Drew Lau — VP Product, Mobify

Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…

3D, AR can hurdle long-standing e-commerce challenges, help retailers maintain momentum

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, shares insight on survey results that suggest consumers still find the e-commerce experience frustrating. If…

Why data is king for struggling retailers post-COVID

by John Brams — Director, Sports & Entertainment, Extreme Networks

John Brams, senior director, venues, retail, and logistics at Extreme Networks, shares insight on why the secret to success in retail's new reality won't be…

3 online tips for 2020 holiday marketing success

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, explains how outside of ensuring the commerce site is stable, performant, and mobile-optimized, a focus…

Customer experience in a new retail reality

by Ambeshwar Nath

Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…