The convenience of digital wallets during COVID-19

Kim Miller, VP, business development for Payway, explains why retailers should seriously consider embracing digital wallets as it offers both consumers and…

Technology and safety in retail: 3 smart moves as stores reopen

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains that while adaptive retailers' multi-faceted approach to managing during the…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, writes that despite the challenges facing retailers, there is an opportunity for stores to…

Curbside pickup is here to stay so it's time to make it work better

by Brian Donnelly — Marketing Director, LivePerson

Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…

Driving brand loyalty, customer engagement post COVID-19: Why digital marketing, omnichannel execution is essential

by Marty Armstrong — Founder, Armstrong Advisory Services

Marty Armstrong, founder and CEO of Strong Arm Advisory Services, shares insight on critical digital marketing and omnichannel execution considerations, that…

Key to retailers’ success post-COVID-19: 4 necessary customer experience practices

by Kelly Ungerman — partner, mckinsey

Kelly Ungerman, senior partner at McKinsey & Company, explains how the 'new normal' of retail and business is forcing a rethinking of what customer care means.

Digital driving big changes in consumer payment trends

by Pat Shea — Editor, NetworldMedia

A Visa Back to Business global study reveals small businesses and consumers that may initially been reluctant to adopt digital technology are now embracing it.

Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world

by Jed Danbury — VP Sales, Computop

Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…

Navigating the new retail experience: Operating at scale

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…

Preparing for the post-pandemic environment will test retailers’ flexibility

by Carl von Sydow

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…

Retail’s contactless future is here: How your organization can put the right pieces into place

by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK

Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…

Does your brand positioning ring true with your customers right now?

by Mary Ann O'Brien — CEO/Founder, OBI Creative

Mary Ann O'Brien, CEO and founder of OBI Creative, explains why retailers can't be afraid to stand out. When a retailer knows what they are, and what customers…

Payments in retail: The importance of creating integrated solutions amid COVID-19

by Rich Aberman

Rich Aberman, co-founder and chief product officer, integrated banking at WePay, explains why retailers need to figure out how to process payments faster and…

How to: Enabling a self-service retail experience

by Eric Prugh — Co-founder and Chief Product Officer, PactSafe

Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…

Bridging the gap between e-commerce and the store experience

by Raj Shroff — Principal, PINE Strategy & Design

Raj B. Shroff , founder and principal at Pine Strategy & Design, offers insight on the void between a retailer's website and it's in-store experience and how…

3 aspects of post-COVID consumers retailers must understand

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…

How leaders in e-commerce deliver exceptional customer experience

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

Watch out, Amazon. Walmart is back in the game, thanks to Shopify

by Timothy Breslin

Tim Breslin, CTO of O3 World, shares his insight on the Walmart/Shopify partnership and how it will help Walmart stay competitive with Amazon.