4 digital trends to keep in mind to get 2019 on good footing

Jonathan Cherki, CEO of ContentSquare, explains why retailers and brands must continuously monitor customers' digital happiness. Brands that can leverage…

Kagan: Make it easier for customers to love you with "sense of store"

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that…

The biggest threat facing brands today

Roger Bannister, business development director at Timico, outlines why retailers and brands must enhance the user experience using digital transformation…

How direct to consumer can ignite loyalty from fickle customers

Brightpearl CEO Derek O'Carroll explains why direct-to-consumer brands need to up their game, or they could be eaten for breakfast by competitors who offer a…

4 tips for training associates on a POS solution

Saleem Khatri, Lavu CEO, offers up four tips for teaching staff how to use a point-of-sale system and get them on the right track from the very start.

Leaders vs. explorers: Who is winning retail's race to digital transformation?

Oliver Guy, global industry director, retail, Software AG, explains why retailers that want to survive must invest in improving everything from customer…

Pioneers: Who's really going to drive a new retail perspective?

Mimi Lettunich, president and executive creative director at Twenty Four 7, offers insight on why retailers must make the pivot to experiential design and more…

3 essential elements of e-commerce optimization

Zimm Zimmerman, senior vice president, personalization and analytic solutions at Wunderman, writes retail is no longer a game of access to products as much as…

How connected experience design engages consumer packaging

Eric Schultz, vice president, business development, SGK, explains how smart packaging, has relied on QR codes and simple AR gimmicks, is transitioning to…

5 steps to take retail customer experience to the next level

Andrew Lev, Cybera CEO, explains why retailers not paying attention to every element of the shopping journey will learn a costly lesson. He offers five tips to…

3 ways retailers can leverage psychology to succeed online

Jay Radia, CEO and co-founder of Yieldify, writes that many online retailers fail to push customers to purchase through subtle psychological triggers and cues.

Using push-to-talk technology to boost the customer experience

Jesse Robbins, CEO of Orion Labs, offers up insight on why push-to-talk devices and mobile communication are key to improving the customer experience. And…

Ensuring peak holiday season performance in 2019

Don White, vice president of enterprise solutions at Snapfulfil, believes now is the time for retailers to assess and review the past holiday season…

2019 predictions for retailers, technology innovation

Tony Rodriguez, Digimarc CTO, predicts the next stage in customer experience will focus less on new and more installations and more on changing business…

5 technologies primed to transform the grocery shopping experience

Rupal Shah, head of shopper research at research specialists, Simpson Carpenter, explains why the grocery shopping experience is on the brink of big change…

NRF Big Show Report: Amazon Go competitors offer up alternative cashierless approaches

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The NRF Big Show in New York City debuted a host of cashierless checkout technologies hoping to capitalize on the interest generated by Amazon Go.

How the Amazon effect is disrupting e-commerce logistics

Inbal Axelrod, co-founder and CMO at MyRouteOnline, explains why retailers must gear up and prepare for more shift and change in the market, all while adapting…

Social media customer care best when humans and bots are at play

Tara Jones, business consultant, Allant Group, offers up five considerations for a mindfully sound social care strategy to help retailers enhance the customer…

Retailers and Big Data: How analyzing data can help meet consumer shopper demands

Brahmajeet Desai, director of marketing, Kyvos Insights Inc., offers insight on why creating exceptional shopping experiences is now expected of stores and how…

Omni-digital vs omnichannel: What is the difference?

Julien Rio, head of marketing at Dimelo, examines why the concept of the omni-digital, often overshadowed by the omnichannel, still need to gain acceptance in…