Why it's time to get online sizing accurate

Ronen Luzon, CEO of My Size, believes it's time to solve one of the biggest pain points for retailers and consumers -- getting online sizing to work and work…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

Tips for securing SD-WAN in the retail environment

Nirav Shah, senior director, product marketing at Fortinet, explains why a SD-WAN may prove valuable to the digital transformation of the retail environment…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

Should online retailers blacklist shoppers who return too much?

Derek O’Carroll, CEO, Brightpearl, shares insight on what retailers can do when it comes to 'serial returners' — consumers that deliberately buy more items…

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

How to eliminate retail delivery anxiety

John Nadvornik, vice president of product management at GrandCanals, explains how removing delivery anxiety, the largest obstacle to converting orders, results…

Best practices, fundamentals for understanding the audience when it comes to digital signage

by Egor Belenkov — CEO, Kitcast

Egor Belenkov, founder and CEO at Kitcast, shares insight on why engaging your customers in digital signage is now easier than ever. But retailers need to ask…

Retail today: Adapting, evolving and embracing technology

Patrick O'Keefe, CEO and founder at O'Keefe, explores how retailers and marketers are adapting and evolving and why it's all about offering unique experiences…

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…

Tailoring retail technology for the ultimate personalized customer experience

MessageBird CEO Robert Vis writes broadly-available technology is leveling the playing field, making it possible for retailers of all sizes to create brand…

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

Digital transformation: The key to a truly engaged customer and workforce

Dan Power, U.K. regional manager at OneLogin, explains that as retailers harness the power of technology to deliver improved employee user engagement the…

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Is your gift card program ready for Gen Z?

Theresa McEndree, vice president of marketing, Blackhawk Network, outlines four key tips to help brands implement gift card programs for the youngest…