Survive a retail apocalypse: Innovate the in-store customer experience

Scott Schoeneberger, managing partner at Bluewater, believes consumers don't want to shop exclusively online but they're not satisfied with the traditional…

5 ways to personalize physical customer interactions

Chad Wagner, CEO of Peachtree Packaging, writes that the more advanced personalization becomes in the digital world, the more brand managers will be driven to…

3 ways IoT is impacting retail

Chris Koeneman, senior vice president of strategy at Tangoe Managed Mobility Services, explains why retailers don't need to wait to uncover IoT's business…

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…

Kagan: Tech titans in retail and why it's time to make shopping fun

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

How retailers can take advantage of an economic slowdown

by Tom Schoen — President, BTM Global

BTM Global CEO Tom Schoen explains why an economic slowdown isn't always a bad thing. In fact it offers time to look at solutions or changes that make your…

Retail isn't dead. It's changing

Kiran Smith, CEO of Arnold, shares insight on while some signs may indicate retail is on the decline, it's not at all. Consumer preferences are changing, but…

Is simplicity the winning recipe in the grocery wars race?

Joanna Komvopoulos, senior brand strategist at Siegel+Gale, shares insight on how retailers are winning through simple pricing strategies, intuitive in-store…

Why retailers must reinforce data security to build customer trust

Sean Ventura, chief information security officer at Atmosera, explains that by locking down systems, adopting new technology and determining a plan of response…

How AR, AI play into delivering a personalized shopping journey

Displaydata's Paul Milner explains why retailers are in a prime position to capitalize on the growing gravitation toward AR and AI in order to make more…

Why it's time to get online sizing accurate

Ronen Luzon, CEO of My Size, believes it's time to solve one of the biggest pain points for retailers and consumers -- getting online sizing to work and work…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

Tips for securing SD-WAN in the retail environment

Nirav Shah, senior director, product marketing at Fortinet, explains why a SD-WAN may prove valuable to the digital transformation of the retail environment…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

Should online retailers blacklist shoppers who return too much?

Derek O’Carroll, CEO, Brightpearl, shares insight on what retailers can do when it comes to 'serial returners' — consumers that deliberately buy more items…

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…