Kagan: How 5G wireless change wave will impact retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why and how 5G wireless will impact the retail sector, as well as the retail customer experience.

Digitally-native brands embrace omnichannel sales strategies with success

Heath Wells, co-founder and CEO of NuORDER, explains why digitally-native brands that want to follow in the footsteps of successful predecessors must develop…

What to consider when it comes to the retail payment experience

Zavida Mangaru, executive vice president of product strategy and innovation, North American Bancard, offers up insight on why the payment experience (and the…

Remembering Lyle Bunn: Digital signage analyst, consultant extraordinaire, friend

by Christopher Hall, Christopher Hall

Leading digital signage industry analyst and consultant Lyle Bunn died Oct. 9 of complications from colon cancer. He was a longtime friend of and contributor…

The store is still a winning strategy. Here's why

Hal Charnley, president of Wiser, explains why the brands and retailers that succeed are the ones that adapt and embrace the changing role of physical retail…

The deterrents hurting online retail

Ohad Hagai, senior vice president, marketing, at Namogoo, offers insight on a recent Namogoo survey regarding the many distractions competing for retail…

A two-prong approach to reducing retail risk, boosting customer experience

Dillon Blake, Motus director of sales, and Ridge Foust, Motus senior sales executive, explain how retailers can employ technology to improve visibility while…

How to develop and drive a successful retail loyalty strategy

Dan Slavin, CEO, CodeBroker, explains why retailers striving to design a compelling loyalty program must understand the gripes retail customers have with…

How poor customer service impacts the retail customer experience

Stephanie Liais, EMEA product marketing team, RingCentral, explains how and why every interaction and experience a customer has with a business impacts their…

How to clear top 5 hurdles in deploying autonomous retail checkout

Michael Suswal, co-founder and COO of Standard Cognition, maps out how to clear five top obstacles standing in a retailer's way in deploying autonomous…

4 ways brands can gain advantage via voice commerce

Tabatha Patterson, strategy and insights analyst, VML, explains why virtual assistants are proving increasingly helpful for shoppers and that by optimizing the…

Optimizing loyalty for enhanced retail customer experiences

Bobby Spence, vice president, sales & business development at Excentus, explains that the retailers which are most successful will be those who leverage…

Helping e-commerce teams focus on retail customer experience

Matthew Robinson, head of marketing U.K., ContentSquare, explains why understanding how customers interact with your website is critical to optimization…

How emerging technologies are changing the retail shopping experience

Bob Meixner, senior product strategist, Oracle Commerce Cloud, offers insight on the emerging technologies hitting the retail environment and why retailers…

How smart retailers join social content, e-commerce for robust customer experience

Dave Feinleib, CEO, Content Analytics, explains how great product content no longer refers to just product descriptions and images. Great product content…

How shipping options influence retail customer experience in e-commerce

Jake Rheude, marketing director at Red Stag Fulfillment, explains why retailers should give equal consideration to how they ship to the people that keep them…

Are you tracking the most important part of Black Friday? (Hint: It's not sales)

Bob Gatta, CEO of Data Display Systems, explains why engagement — in-store leading to online — should be the primary metric for determining return on…

Lessons every retailer can learn from Amazon

Don White, vice president of enterprise solutions at Snapfulfil, says retailers have two choices when it comes to competing with Amazon: worry and not change…

Why a retail 'second sale' is more critical than a new customer acquisition

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why acquiring a retail sale today does not ensure retention as second-time retail buyers are actually more valuable and more…

The changing face of retail IT and impact on customer experience

Nick East, CEO, Zynstra, explains 'edge computing' and how it's bringing the processing power of the cloud closer to where it's needed — to end devices like…