Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail…

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store…

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer…

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with…

Are your customers' experiences profoundly remarkable?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the…

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while…

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and…

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online…

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts…

Kagan: Kroger change wave keeps up with Amazon Whole Foods

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up…

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category…

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.

Determining when it's time to evaluate reverse logistics practices

Tom DeVroy, senior product evangelist, North America, IFS, provides three common reverse logistics scenarios. If they ring true then it may be time to evaluate…

Reimagining retail through the art of placemaking

Gregg Sloan, chief creative officer at Amplified, discusses the new commodity in high demand with low supply: experiences. Retailers that can leverage a unique…

Augmented reality apps: 5 keys to spur customer retention, enhanced experience

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are…

Will fashion trucks be the next retail trend?

Taking their cue from their food truck brethren, fashion trucks are mobile boutiques that have the option to travel from one location to another, opening their…

3 best practices for a retail customer experience assessment

Kyle Kennedy, chief operating officer at COPC, explains why conducting a customer experience assessment should be an integral part of the retail operation.

Knowing is half the battle: Common mistakes in tech implementations

Kimberly Berneck, senior vice president, delivery management, BTM Global, explains why knowing about common missteps before implementing new customer…