Blogs
The Walmart whale is making waves in South Africa retail
by Chris Petersen — Owner, IMS
It is one thing to read about international retailing, but quite another to experience it firsthand. I've visited South Africa several times on safaris, but…
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Ignorance is expensive
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A construction company complained that while revenues were up over 40%, their profits hadn't grown much at all. When asked who their ideal customer is, they…
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The ten commandments of networking
by Harvey Mackay — Author, Mackay Mitchell
1. I will not assume that the person with the credentials is the person with the power.
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Why Costco discounts postage stamps ... and why it matters
by Micah Solomon — president, four aces inc
A good equation for value is as follows: Value = Personal Benefit minus Cost and Inconvenience. But the "personal benefit" variable can easily override the…
read nowFed policy hinders home sales
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
The Federal Reserve governors' decisions to keep mortgage rates artificially low are hindering new home sales. Sound crazy? Isn't it true that lower interest…
read nowSamsung's stores missing a page from Apple's playbook
by Chris Petersen — Owner, IMS
My grueling travel schedule does not permit me to get out and see retail stores in Seoul. But since South Korea is the home of Samsung, I thought it would be…
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Mystery shopping professional conference coming this fall
by Kimberly Nasief — President, Measure Consumer Perspectives
Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the…
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Five ways retail leaders participate in their team's success
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best leaders…
read nowYou don't need to be a jerk to give bad customer service
by Micah Solomon — president, four aces inc
Great customer service — what I call anticipatory customer service — requires more these days than simply not being a jerk and not hiring jerks. It means…
read nowHow to increase demand, counter-intuitively
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A July 30, 2012 Reuters report stating that "Two of the country's major airlines, Kingfisher and state-owned Air India, are reducing capacity, which helped…
read nowAround the world in 30 days, 7 retail stops along the way
by Chris Petersen — Owner, IMS
I'm convinced that you don't plan an around the world trip ... they just happen. I get an amazing opportunity to deliver IMS Retail University workshops around…
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'What Would Tommy Do?' The straightforward question that defines the brand strategy at Tommy Bahama
by Annamaria Turano — Executive Director, MCAworks
Defining a brand strategy that is differentiated, sustainable, and successful long-term is critical to retailer success. Tommy Bahama, a lifestyle company that…
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The Internet just got more dangerous to businesses
by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies
Internet browsing is one of the most painful parts of managing a security program. We are constantly having to educate our own customers as to why we limit…
read nowFive ways to ruin a good sales force
by Harvey Mackay — Author, Mackay Mitchell
We've all read countless cautionary tales about once-mighty companies that lost their way. The horror stories usually blame products that haven't kept up, dumb…
read nowJCP spurring Macy's profitability?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In his August 8, 2012 New York Post article, "Macy's profit climbs 16%," James Covert states "[Macy's] Profit rose 16% as the New York-based retailer continued…
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7 easy ways to get more visitors to your retail website
by Bob Phibbs — CEO, The Retail Doctor
Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.
read now5 reasons why plugging Best Buy into Target might work
by Chris Petersen — Owner, IMS
As I departed on my around the world journey to teach IMS Retail University, I had ample time to watch people using technology during my lengthy airport…
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Why the Apple Store hires for smiles
by Carmine Gallo — President, GCG
After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple's astonishing success in retail lies in…
read nowWhich retail brands do a good job at pricing?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Some days, despite your best intentions, you fumble the ball. Such was the case at the Retail Customer Experience Executive Summit when I was asked "Who [among…
read nowRedefining what "good" is, when the goal line keeps moving
by Chris Petersen — Owner, IMS
Bricks and mortar retailers have to be shaking their heads. Just when they think that they've stemmed the tide on one challenge, the standard moves higher.
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