Blogs
Samsung's stores missing a page from Apple's playbook
by Chris Petersen — Owner, IMS
My grueling travel schedule does not permit me to get out and see retail stores in Seoul. But since South Korea is the home of Samsung, I thought it would be…
read now
Mystery shopping professional conference coming this fall
by Kimberly Nasief — President, Measure Consumer Perspectives
Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the…
read now
Five ways retail leaders participate in their team's success
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best leaders…
read now
You don't need to be a jerk to give bad customer service
by Micah Solomon — president, four aces inc
Great customer service — what I call anticipatory customer service — requires more these days than simply not being a jerk and not hiring jerks. It means…
read now
How to increase demand, counter-intuitively
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A July 30, 2012 Reuters report stating that "Two of the country's major airlines, Kingfisher and state-owned Air India, are reducing capacity, which helped…
read nowAround the world in 30 days, 7 retail stops along the way
by Chris Petersen — Owner, IMS
I'm convinced that you don't plan an around the world trip ... they just happen. I get an amazing opportunity to deliver IMS Retail University workshops around…
read now
'What Would Tommy Do?' The straightforward question that defines the brand strategy at Tommy Bahama
by Annamaria Turano — Executive Director, MCAworks
Defining a brand strategy that is differentiated, sustainable, and successful long-term is critical to retailer success. Tommy Bahama, a lifestyle company that…
read now
The Internet just got more dangerous to businesses
by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies
Internet browsing is one of the most painful parts of managing a security program. We are constantly having to educate our own customers as to why we limit…
read now
Five ways to ruin a good sales force
by Harvey Mackay — Author, Mackay Mitchell
We've all read countless cautionary tales about once-mighty companies that lost their way. The horror stories usually blame products that haven't kept up, dumb…
read nowJCP spurring Macy's profitability?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In his August 8, 2012 New York Post article, "Macy's profit climbs 16%," James Covert states "[Macy's] Profit rose 16% as the New York-based retailer continued…
read now
7 easy ways to get more visitors to your retail website
by Bob Phibbs — CEO, The Retail Doctor
Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.
read now5 reasons why plugging Best Buy into Target might work
by Chris Petersen — Owner, IMS
As I departed on my around the world journey to teach IMS Retail University, I had ample time to watch people using technology during my lengthy airport…
read now
Why the Apple Store hires for smiles
by Carmine Gallo — President, GCG
After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple's astonishing success in retail lies in…
read nowWhich retail brands do a good job at pricing?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Some days, despite your best intentions, you fumble the ball. Such was the case at the Retail Customer Experience Executive Summit when I was asked "Who [among…
read nowRedefining what "good" is, when the goal line keeps moving
by Chris Petersen — Owner, IMS
Bricks and mortar retailers have to be shaking their heads. Just when they think that they've stemmed the tide on one challenge, the standard moves higher.
read nowPositioning on a price point: Dollar Tree
by Annamaria Turano — Executive Director, MCAworks
Dollar Tree continues to harvest success from its unique positioning built on its value-oriented price point. According to a recent company press release…
read now
How to save the center of the store
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
The New York Times recently ran a piece exploring the shift in traffic from center store to perimeter in a typical supermarket. While the article was…
read now
The most common mistake made during a customer experience change, and how to overcome it
by Colin Shaw — Founder & CEO, Beyond Philosophy
I was once called into see a new client who had a problem they wanted to discuss: "We undertook research about 18 months ago on how we could improve our…
read nowPutting romance back into retail
by Chris Petersen — Owner, IMS
Retailing has changed more in the last 3 years than in the past 3 decades. Actually, it is the consumers who have changed. They are shopping 24/7/365 anywhere…
read nowTotal Wine & More: A toast to their success
by Annamaria Turano — Executive Director, MCAworks
Total Wine & More is truly "America's Wine Superstore." Currently operating 80 superstores across 13 states, Total Wine is driven to maintain its…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
