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Unbendable Customer Experience Rule #4

Bad customer experiences get the attention. Good ones get the profit.

January 2, 2011 by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Bad customer experiences get the attention. Good ones get the profit.

In 2011, spend your time ON making your brand's customer experiences better. Don't follow the old public relations adage that any news, good or bad, is good for your brand.  

About Mike Wittenstein

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