Amazon CEO: Things going to get worse before they get better

March 24, 2020

Amazon CEO Jeff Bezos cut right to the chase in a letter to employees this past weekend after first thanking them for their hard work and effort.

Amazon hiring 100K workers to meet online sales crush in wake of COVID-19

March 17, 2020

Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…

COVID-19: Retailers closing stores for worker, customer safety

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.

CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech

March 11, 2020

Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.

Retail union group calls Amazon tech a Trojan horse aimed at grabbing customer data

March 9, 2020

(Updates with response from Amazon) 

Amazon to sell cashierless tech to retailers

March 9, 2020

Amazon plans to start selling its cashierless technology, called Just Walk Out, to other retailers and already has signed deals in place.

Walmart launching an Amazon-like membership program

March 4, 2020

Taking a page from Amazon's playbook, Walmart is readying a membership program called Walmart+ which reportedly is very similar to Amazon's Prime strategy.

Former Amazon exec on the state of retail e-commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…

Amazon debuts first Go Grocery store

February 25, 2020

Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.

Amazon culls third-party delivery partners

February 21, 2020

Amazon is cancelling a slew of third-party delivery contracts due to issues with safety, performance and working conditions.

Cardtronics enables cash balance reloads for Amazon customers

February 20, 2020

Cardtronics, the largest ATM operator in the world, announced that Amazon customers can load cash onto their Amazon cash balances at up to 400 of its ATM sites…

We love Amazon, but we hate Amazon

February 7, 2020

It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…

7-Eleven debuts cashierless store at headquarters

February 5, 2020

7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.

Amazon Go store to offer fountain soda, espresso, hot foods

February 4, 2020

The Amazon Go store in San Francisco's financial district at 300 California St. will be selling hot food, espresso and fountain soda when it reopens in the…

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

January 31, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

by David Jones — Editor, Networld Media Group

January 30, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Kohl's partnership with Amazon is paying off

January 28, 2020

A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.

Why retailers should adopt a flexible e-commerce strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…

Amazon exploring palm biometric technology for retail checkout

January 23, 2020

Amazon is working on new checkout terminals that would allow shoppers to make payments using biometric data found on their palm prints rather than having to…

Crowdsourcing, drones and why I'll never buy a Bugatti

by Marc Gorlin — Founder and CEO, Roadie

Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…