Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

Australian league debuts Amazon tech at Marvel Stadium

April 4, 2023

The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.

Globe Life Field launches Amazon cashierless foodservice

March 31, 2023

Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…

Walmart reducing workforce at 5 fulfillment operations

March 27, 2023

Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…

Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

Panera Bread launches Amazon One in St. Louis locations

March 22, 2023

Panera Bread, a self-serve kiosk pioneer, is rolling out Amazon One, a palm identify and payments technology, at select bakery-cafes in the brand's hometown of…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

University home to Just Walk Out convenience store

March 17, 2023

The first convenience style store on a college campus, powered by Amazon's Just Walk Out technology, is open on the Marymount University campus.

Amazon shuttering 8 Amazon Go locations

March 6, 2023

Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.

Walmart, Amazon, Costco lead largest retailer list

March 2, 2023

Walmart, Amazon and Costo are the top three largest retailers, respectively, according to a Deloitte Global's "Global Powers of Retailing 2023 Report," that…

Austin stadium home to Just Walk Out market

March 1, 2023

The ATX Market at the Q2 Stadium in Austin, Texas is using the Amazon Just Walk Out shopping technology.

Amazon driverless strategy takes to the roadway

February 17, 2023

Amazon is testing its Zoox driverless fleet of robotaxis on public roadways.

Amazon Go store opens in Washington state

February 15, 2023

Amazon has opened a suburban format Amazon Go store in the Fredrickson area of Puyallup, Washington.

Walmart boosting hourly pay

January 25, 2023

Walmart is increasing its U.S. hourly wage, from $12 an hour to $14.

Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

Amazon expanding corporate layoffs from 10K to 18K

January 5, 2023

The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Amazon launches in-app shopping experience

December 12, 2022

Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

Gap jumps onto Amazon

November 28, 2022

Gap clothing and accessories are now selling on Amazon for customers in North America.