Walmart boosting hourly pay

January 25, 2023

Walmart is increasing its U.S. hourly wage, from $12 an hour to $14.

Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

Amazon expanding corporate layoffs from 10K to 18K

January 5, 2023

The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Amazon launches in-app shopping experience

December 12, 2022

Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

Gap jumps onto Amazon

November 28, 2022

Gap clothing and accessories are now selling on Amazon for customers in North America.

Amazon laying off thousands of employees starting this month

November 22, 2022

Amazon is reportedly cutting 10,000 jobs starting this month which will focus on the retail division, devices unit and human resources.

Milwaukee arena launches Amazon Just Walk Out experience

November 17, 2022

The Fiserv Forum in Milwaukee, Wisconsin is now home to Amazon's Just Walk Out cashierless payment technology at a new store called The Market by Michelor…

Amazon debuts Amazon One at 2 Whole Foods stores in Dallas

November 14, 2022

Two Whole Foods Market stores in Dallas are the first in the state to utilize Amazon One, Amazon's palm recognition payment technology.

Amazon sweetens subscription offerings

November 8, 2022

Amazon is expanding its music and podcast universe to its Prime subscription members without requiring any additional cost.

Amazon puts a hold on corporate hiring

November 4, 2022

Amazon won't be hiring any corporate-level leaders or executives for the next few month, citing the economy.

Amazon advertising expands options for grocery, CPG with omnichannel metrics

November 1, 2022

Amazon's growing advertising wing has added a focus on grocery and consumer packaged brands, announcing a variety of expanded options for programmatic…

Amazon taps Venmo as payment option

October 27, 2022

Amazon is now allowing customers to use Venmo as a payment option via its e-commerce site and app.

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

Amazon One tech expands within Seattle arena

October 24, 2022

The Climate Pledge Arena in Seattle, Washington now has the Amazon One palm payment service in place within three concession areas.

How the smart store is blurring retail distinctions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Cashierless and contactless unattended retail technology has fostered retail formats such as 'smart stores,' blurring distinctions between traditional venues…

Amazon’s 2nd Prime event revenue fails to best 1st event

October 21, 2022

Amazon's Prime Early Access Sale earlier this month, three months after its annual Prime Day sales event, failed to score big in terms of sales, according to…

100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

Amazon robot delivery shelved over customer feedback

October 14, 2022

Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.