Hilton teams up with Amazon in loyalty program strategy

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report. The collaborative effort is the first time a hotel brand and Amazon have joined forces in a...

The new face of disruption: Retail in the digital age

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the best means to continuously drive a positive customer experience, all while reigning in costs.

Amazon brings Amazon Pay in-store program to restaurants with Clover

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle area, according to a company announcement. Starting next month, customers in select areas will be able...

Amazon plans to hire on over 120K workers for holiday season

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment, sortation centers and customer service sites. "We prepare year round for the holidays, and...

'New wave' retail is starting to crest

'New wave' retail is starting to crest

For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall also see the Sears story as a fascinating reverse-parallel to what seems to be going on in a bigger-picture sense in retail today, with a bit of a twist.

Alibaba one-ups Amazon by building a mall for retailers

Alibaba one-ups Amazon by building a mall for retailers

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will serve the rising expectations of today's customers.

Amazon's Whole Foods suffers credit card breach

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue. Amazon's Whole Foods Market reported last week that payment card data has been taken from venues within some stores,...

5 lessons restaurants can learn from Uber, Amazon

5 lessons restaurants can learn from Uber, Amazon

Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all their favorite brands.

5 ways to create 'remarkable experiences'

5 ways to create 'remarkable experiences'

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank Customer Experience event.

Kohl's teams with Amazon in product return partnership

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's. Kohl's will be accepting select Amazon return items in 82 stores come next month, according to a Reuters...

Yet another Amazon fulfillment center to open in Ohio

The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe. Amazon also recently announced a North Randall center facility, and currently operates centers in Obetz and Etna. "We are...

Amazon email stumble leaves customers baffled

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry. The problem is many of the customers didn't have a baby registry set up and likely...

JPMorgan Chase hires Amazon customer experience leader

Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company. He will oversee digital sites, apps and call centers at Chase branch locations, according to a Reuters report....

Ultimate irony – Amazon building warehouse at former U.S. mall

Ultimate irony – Amazon building warehouse at former U.S. mall

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why distributors could be retailers' new BFFs: Best Friends in Fulfillment.

Amazon devices will be on Kohl's shelves come October

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season. Kohl's will begin selling Amazon's devices at 10 stores based in Chicago and Los Angeles, according...

Amazon's first New York fulfillment center will create more than 2,000 jobs

Amazon is prepping to launch its first-ever New York-based fulfillment center which will create 2,250 jobs. The 855,000-square-foot center will be located in Staten Island and deploy advanced robotics, according to a press release. "We are excited to bring our...

Amazon's Whole Foods strategy may not be so consumer friendly after all

Just days after taking over Whole Foods for $13.7 billion, Amazon is getting some cynical response to its vow to provide deep food product discounts at the high-end grocery stores. One industry analyst stated in a client note that the...

Kagan: Poor checkout experience hurts retail brand

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Amazon prepping fulfillment center in Ohio

Amazon is readying a 855,000-sqaure foot fulfillment center in Ohio, and the location is expected to create more than 2,000 full-time jobs. Employees will interact and engage with Amazon Robotics in the North Randall location. "Our ability to expand in...

Why subscriptions are literally sucking the life out of stores

Why subscriptions are literally sucking the life out of stores

Chris Petersen offers insight on why the tremendous potential growth for subscription-based purchases is literally sucking the life and traffic out of bricks and mortar stores.

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Convergence of the retail kind: The human touch