Amazon Prime Day boosts overall online sales, retail activity

Amazon Prime Day boosts overall online sales, retail activity

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all online retailers.

Why 1-800-Flowers, eBay, Cosabella are hot for AI

Why 1-800-Flowers, eBay, Cosabella are hot for AI

Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.

Green Monday expected to deliver another big online shopping opportunity

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday. And then there's today's Green Monday online shopping day, which eBay, among other etailers, plans to cash in on. Today's shopping today...

JustFab, Sephora, Walmart tops in customer experience personalization

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail Personalization Index from Sailthru. The index ranks 100 brands on the quality and degree of personalization and...

Wendy Jones heading up eBay’s global customer service

The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations. Wendy Jones, who had been serving as senior VP global operations will now add customer service to her list of responsibilities,...

EBay will increase mobile focus, new chief product officer says

Is eBay in need of a refresh? Not necessarily, according to RJ Pittman, the company's newly hired chief product officer, who recently left Apple after helping design the company's popular online storefront. But, speaking to Yahoo! Finance, Pittman said his...

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Franchise leaders share secrets of success and where customer experience plays in