Extended retail hours may not be a winning strategy, claims IBM

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to blame. According to IBM, shoppers in colder areas (think Boston, Chicago) will choose not to...

Technologies poised to change the future of holiday shopping

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter mentality. Retailers need to embrace innovations such as artificial intelligence and cloud to introduce new ways to differentiate their brand.

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of customers.

Kagan: Is your company a leader or follower?

Kagan: Is your company a leader or follower?

Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only three places. Either lead, follow or get out of the way.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.

Pet retailer deploys IBM MobileFirst to simplify purchase journey

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores. The technology, according to a press release, creates an in-store digital experience for...

IBM study finds current in-store and digital experiences fail to improve customer experience

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the average Customer Experience Index was only 33 out of 100, according to a press release....

Global interactive kiosk market expected to grow 13.43 percent annually through 2021

The global market for interactive kiosks is expected to grow at a combined annual growth rate of 13.43 percent from 2017-2021, according to a report from Technavio. Vendors covered in the report include Diebold, IBM, Kiosk Information Systems, NCR, Hewlett...

Customer loyalty requires a retail transformation, reveals IBM study

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in stores. While nearly all Generation Z shoppers, 98 percent, still hit brick-and-mortar retailers, more...

[WEBINAR] Why merchant-branded mobile payments is a successful approach to meeting consumer expectations

[WEBINAR] Why merchant-branded mobile payments is a successful approach to meeting consumer expectations

Adoption of device-based offerings have been tepid so far. Are you on the same page as your customers when it comes to mobile checkout? Download this webinar to find out.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment functionality.

Cognitive computing: IBM's  'secret weapon' in transforming experience

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation. Cognitive computing systems are becoming the secret weapon helping companies transform consumers' shopping experience.

Hybrid cloud rains benefits on forward-thinking retailers

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and as a consumer in 2016, if you've asked for it a certain way, you expect your favorite brand to deliver.

How retailers are avoiding “Uberization”

How retailers are avoiding “Uberization”

In today's increasingly interconnected world, disruptive business models like those of AirBnB and Uber are thriving.

NRF 2014: The show floor, in tweets and vines

NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

IBM launches improved self-checkout system

IBM has launched a checkout solution allowing retailers to provide customers with third-party products and services at checkout. Smarter Checkout combines IBM's systems, software and services to allow retailers to analyze consumer data and employ real-time basket analytics to offer...

NRF: Paying by phone made easy

New IBM technology allows consumers to pay for their in-store products using their smart phones. The company launched the self-checkout system last week at the National Retail Federation's Big Show in New York City. We stopped by the booth to...

NRF: IBM launches self-checkout system

NRF: IBM launches self-checkout system

IBM execs expect the company's new self-checkout system to change the way shoppers view self-checkout.

Digital signage, kiosks to make big splash at BIG Show

Digital signage, kiosks to make big splash at BIG Show

The National Retail Federation's BIG Show is hitting New York Jan. 9-12.

IBM completes acquisition of Sterling Commerce

IBM Corp. announced Friday that it has closed on its $1.4 billion purchase of Sterling Commerce, a software company.

Showing (1 - 20) of 47

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

Why Levi's isn't acting its age when it comes to retail customer experience