IBM study finds current in-store and digital experiences fail to improve customer experience

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the average Customer Experience Index was only 33 out of 100, according to a press release....

Global interactive kiosk market expected to grow 13.43 percent annually through 2021

The global market for interactive kiosks is expected to grow at a combined annual growth rate of 13.43 percent from 2017-2021, according to a report from Technavio. Vendors covered in the report include Diebold, IBM, Kiosk Information Systems, NCR, Hewlett...

Customer loyalty requires a retail transformation, reveals IBM study

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in stores. While nearly all Generation Z shoppers, 98 percent, still hit brick-and-mortar retailers, more...



[WEBINAR] Why merchant-branded mobile payments is a successful approach to meeting consumer expectations

Adoption of device-based offerings have been tepid so far. Are you on the same page as your customers when it comes to mobile checkout? Download this webinar to find out.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment functionality.

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation. Cognitive computing systems are becoming the secret weapon helping companies transform consumers' shopping experience.

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and as a consumer in 2016, if you've asked for it a certain way, you expect your favorite brand to deliver.

How retailers are avoiding “Uberization”

In today's increasingly interconnected world, disruptive business models like those of AirBnB and Uber are thriving.

NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

IBM launches improved self-checkout system

IBM has launched a checkout solution allowing retailers to provide customers with third-party products and services at checkout. Smarter Checkout combines IBM's systems, software and services to allow retailers to analyze consumer data and employ real-time basket analytics to offer...

NRF: Paying by phone made easy

New IBM technology allows consumers to pay for their in-store products using their smart phones. The company launched the self-checkout system last week at the National Retail Federation's Big Show in New York City. We stopped by the booth to...

NRF: IBM launches self-checkout system

IBM execs expect the company's new self-checkout system to change the way shoppers view self-checkout.

Digital signage, kiosks to make big splash at BIG Show

The National Retail Federation's BIG Show is hitting New York Jan. 9-12.

IBM completes acquisition of Sterling Commerce

IBM Corp. announced Friday that it has closed on its $1.4 billion purchase of Sterling Commerce, a software company.



Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure

Lights! Camera! Action! Cinepolis marches into India cinema with IBM AnyPlace Kiosks and Point-of-Sale systems. These powerful IBM retailing solutions are helping Cinepolis meet the challenges of expansion while enabling seamless customer service and controlling costs.



Active Ride Shop is "dropping in" with IBM Remote Management Agent to slash downtime and streamline operations

Active Ride is dropping in with IBM Remote Management Agent to slash downtime and streamline operations. Active Ride also recently updated its POS technology with sleek IBM SurePOS 500 touchscreen terminals linked to fast, high quality IBM SureMark printers and back-office xSeries servers to speed store checkout and collect customer data.

IBM SurePOS 500 overview

IBM's SurePOS 500 helps retailers build a dynamic infrastructure that can improve customer service while reducing checkout time.

EZface gives customers 'virtual hair coloration'

EZface, a provider of virtual makeover technology, has introduced its EZface Virtual Hair Coloration in-store kiosk. According to the company, the application is set to transform hair coloring product purchase habits by enabling consumers to "color" their hair with touchscreen...

Style For Less selects Epicor Retail

Epicor Software Corp. today announced retailer Styles For Less has selected the Epicor Retail software suite to support chain expansion, streamline operations and strengthen processes around industry requirements and mandates.

Webinar to show how self-service can benefit retailers in tough times

Retail Customer Experience will host a free webinar this Tuesday at 2:00 PM eastern time, titled "Implementing self service to gain a competitive advantage in today's down economy." The one-hour event, which is free of charge, is sponsored by IBM and will feature a panel of experts on implementing self-service in the retail environment.

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