Matilda joined Macy’s Inc. as a buyer with expertise in the business side of fashion retail. For the past two decades, Mrs. Kalaveshi has worked for numerous retailers in the fields of ecommerce, domestic, international, and duty-free markets and has become a key opinion leader and expert in the industry. Currently, Matilda heads her own retail consulting boutique where she helps brands and retailers build and grow profitable businesses. She also teaches all aspects of fashion retail at Istituto Marangoni Miami & Miami Dade College and is the Downtown News business correspondent.
David Karandish is Founder & CEO of Capacity – an enterprise SaaS company headquartered in St. Louis, MO. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. Prior to starting Capacity, David was the CEO of Answers Corp. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m.
Chief Client Officer and Global CPG/Retail lead at Rightpoint. 27+ years of partnering with clients to solve their most important strategic marketing, digital transformation and commerce challenges to drive revenue growth. Global clients include General Motors, Chrysler, Ralph Lauren, Gucci, Luxottica, Proctor and Gamble, Dunkin' Brands and Best Buy. Successful track record building cross-functional teams and evolving organizations. Deep understanding of organizational design and modeling teams for success both at agencies and with global client organizations.
Eric Karofsky is CEO of VectorHX, a former Gartner analyst and CX leader for MIT's Broad Institute. Eric has more than 20 years of digital consulting experience for top brands across industries, developing CX, UX, and HX programs for retailers like Michelin, Reebok and Yankee Candle.
Peter Karpas is CEO of Bold Commerce, the company that powers powers personalized checkout experiences for leading omnichannel retailers and direct-to-consumer brands.
As a client account manager, Cindi creates a collaborative relationship between clients and the project team. Her leadership promotes open communication, trust, and commitment to a shared design vision—always ensuring projects fully achieve clients’ goals. Bringing an array of knowledge from her work with retail, hospitality, workplace, commercial and healthcare spaces, Cindi’s approach endorses the future of retail by blurring the lines of these practices in creating new and innovative design experiences.
As the world innovates and becomes more digital, Jim looks for ways to leverage the voice of the customer and technology to extract trends and deep learning.
Tara Kelly is the founder, president & CEO of SPLICE Software, a customer engagement company that specializes in using big data, small data and artificial intelligence to create messages that drive customer engagement and the desired call to action.
Diane ran three successful businesses before she was 18 and is a noted software innovator who frequently speaks on the intersection of AI, personal data, privacy, and the future of smarter products. Prior to Breinify, she was at Apple and Symantec. She graduated with a B.S. in computer engineering from Santa Clara University.
A loyalty marketing strategist with over a decade helping Fortune 5000 brands research, plan, implement, and execute global loyalty programs, Kenn Kennedy offers compelling insight about how macroeconomic forces are reshaping customer loyalty. Kenn leads Antavo across the US and Canada, supporting global retail, hospitality, and travel brands.
Danny Keough is Vice President of Customer Success at SmartSense by Digi. He began his career on the baseball field coaching college athletics and scouting for various MLB baseball teams. Danny joined SmartTemps in 2014 to build the Customer Success organization. When Digi acquired SmartTemps in 2017, Danny became Director of Customer Success at SmartSense. He now heads the entire team and helps ensure customers achieve their desired outcomes.
Mitsunaga Kikuchi founded Shirofune in 2014, an automated advertising management tool that maximizes the efficiency and productivity of major digital advertising platforms. The Shirofune platform is designed to maximize advertising effectiveness by automating day-to-day digital ad campaigns using a single, easy-to-use interface for management, budgeting, monitoring and analytics. Over 10,000 accounts have been automated using Shirofune, including 300,000 active ad campaigns.
Bobb Kim is an AI Engineer who works with SearchD. SearchD focuses on US AI search visibility for Korean consumer brands.
John brings over 15 years of experience in product development and design, specializing in physical security solutions. As Senior Director of Product and Design for Avigilon at Motorola Solutions, his expertise lies in driving innovative hardware development and implementing agile best practices to deliver cutting-edge products. John also possesses a keen understanding of cloud security, AI and emerging technology trends, leveraging them to shape the future of security solutions.
Before that, Jamie led operations for a global services organization of 3,500 people and drove the transformation of multiple areas of their business, including learning services, partner delivery, security and compliance, and systems innovation.