Retail Exec Q&A: Steve Swasey of Netflix

by James Bickers — Editor, Networld Alliance

The entertainment giant discusses streaming media, and its plans for a DVD-free future.

Customer service greatness, as taught to us by PBS

by James Bickers — Editor, Networld Alliance

Here's an amazing story that any retailer can learn from, a story about the power of surprise and going above-and-beyond for the people that interact with…

NRF: Disney Store shares details about POS, store redesigns

by James Bickers — Editor, Networld Alliance

A complete overhaul of both technology platform and store design draw up a new in-store experience.

NRF: VeriFone debuts mobile payment solutions (VIDEO)

by James Bickers — Editor, Networld Alliance

The payments giant unveiled its strategy for mobile at an early sneak-peek on NRF opening day.

NRF: Panel ponders retail's prospects for recovery

by James Bickers — Editor, Networld Alliance

January 9, 2011

NEW YORK - NRF president and CEO Matt Shay opened Monday's sessions at the NRF 100th Annual Convention & EXPO with a message of optimism and hope, for an…

NRF: Panel considers what retailing will look like in 2020

by James Bickers — Editor, Networld Alliance

Changing demographics, emerging markets among the seismic changes retail is facing in the coming decade.

NRF: How retailers are adjusting to a graying consumer

by James Bickers — Editor, Networld Alliance

January 9, 2011

NEW YORK - Speaking at the Monday morning NRF session “Consumer 2020: What Lies Ahead for the Retail Industry?” several retail executives discussed how they're…

NRF: Walmart unveils ROI data for in-store digital signage campaigns

by James Bickers — Editor, Networld Alliance

January 9, 2011

New York -- At a Monday afternoon National Retail Federation session presented by Walmart and creative partner Studio Squared, the retailer released data on…

NRF: Target, Walgreens execs talk mobile strategy

by James Bickers — Editor, Networld Alliance

Executives discussed their strategic approach to integrating mobile with the in-store, online experiences.

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

Five things customers hate about holiday retail

by James Bickers — Editor, Networld Alliance

Repetitive music, crowded aisles are on the list of things that can send shoppers screaming from your store.

Independent We Stand emphasizes benefits of shopping local for the holidays

by James Bickers — Editor, Networld Alliance

A new movement called Independent We Stand is taking to the net this holiday season with a message about why consumers should spend more of their gifting…

Four ways retailers can reach out for last-minute holiday sales

by James Bickers — Editor, Networld Alliance

Location-based marketing, personal touch among the ways stores can squeeze every sale out of the season.

Here's one way to fight the browse in-store, buy online trend

by James Bickers — Editor, Networld Alliance

… just not a very good way. Downright terrible, in fact.Consumerist got a tip on a specialty dancewear and shoe store that is sick and tired of people coming…

What impact will OnLive have on video game retail?

by James Bickers — Editor, Networld Alliance

The "games-in-the-cloud" service could disrupt game retail the way Netflix did movie retail - if consumers embrace it.

An independent retailer's viral plea for business

by James Bickers — Editor, Networld Alliance

Here in my hometown of Louisville, Kentucky, one of the most iconic fixtures of the local retail scene for the past 25 years has been the music store Ear…

Google adds local product search

by James Bickers — Editor, Networld Alliance

November 14, 2010

Google has added local availability results to its product search, the company announced today on its retail blog. In the works since March, the service lets…

Glamour Shots gets a green-screen makeover

by James Bickers — Editor, Networld Alliance

The portrait studio is attempting to reboot its brand, and using one-fourth the footprint in the process.

Groupon responds: 95 percent of merchants would do it again

by James Bickers — Editor, Networld Alliance

The deep-discount deal-of-the-day site says most retailers are thrilled with the results it delivers.

25 Target stores get open-market redesign

by James Bickers — Editor, Networld Alliance

September 21, 2010

Minneapolis-based retailer Target announced that 25 of its stores in the Twin Cities area have just received redesigns that emphasize an "inviting open-market…