News & Media
Zales taps Wunderkind Ads for CTV campaign
October 1, 2025
Zales teamed up with Wunderkind Ads on a connected TV campaign conducted in partnership with Xumo, a streaming venture between Comcast and Charter…
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Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink
From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to…
Presented by Toshiba Global Commerce Solutions, Inc.
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Rack Room Shoes debuts lighthouse concept stores
September 30, 2025
Rack Room Shoes is continuing its national expansion with the opening of seven "lighthouse concept stores" aimed at enhancing the shopping experience.
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AI customer service: Transforming support
by Karel Smith — Business Manager, GPTBots.ai
Learn why AI customer service solutions make a revolution in the customer support processes, maximize their performance, and what advantages of AI customer…
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Criteo integrates with Google for onsite retail media
September 30, 2025
Criteo has been tapped as Google's first onsite retail media partner. Advertisers can scale campaigns across Criteo's retail media inventory via Google's…
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Albertsons retail media collective embraces video to power shopper-centric journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.
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Amazon Prime Big Deal Days happening Oct. 7-8
September 29, 2025
Amazon's Prime Big Deal Days will take place this fall on Oct. 7 to Oct. 8.
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Diebold Nixdorf lands on Time's World's Best Companies list
September 29, 2025
Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.
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Southwest Airlines debuts free inflight WiFi to rewards members
September 26, 2025
Southwest Airlines and T-Mobile have announced a partnership that will offer free inflight WiFi to all Southwest Rapid Rewards members, regardless of their…
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How optimization shapes the online shopping experience
by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization
In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…
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TravelCenters of America expands self-service kiosks strategy
September 26, 2025
TravelCenters of America is expanding its use of self-service kiosks at Popeyes restaurants as part of an effort to improve efficiency and customer experience…
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DSW debuts Uber Eats delivery option
September 25, 2025
DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.
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Why data partnerships are the future of retail
by Ali Moosani — CEO, GoSpotCheck by FORM
Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.
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Microsoft, Revolve launch AI-driven fashion experience
September 25, 2025
Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.
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Retail hiring facing urgent demand, hiring process challenging
September 24, 2025
There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.
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Holiday shopping season predicted to be underwhelming
September 24, 2025
Holiday retail sales will be "underwhelming," with a 3% to 5% growth rate this year.
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Screenverse co-founders talk DOOH strategy, challenges, innovations ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the Digital Signage Today podcast Screenverse CEO David Weinfeld and Screenverse President Adam Malone share insight on the shift of digital…
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C-store retail: Consumers, EV adoption among many factors reshaping the industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…
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Young shoppers driving agentic commerce growth
September 23, 2025
The younger generation, including Gen Z and millennials, are driving adoption of agentic commerce, according to a Commerce and Future Commerce survey.
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Why automated customer service is bad for customer loyalty
by Victor Cho — CEO, Emovid
Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…
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