Abercrombie & Fitch aims to make a splash in China ecommerce

July 26, 2017

Abercrombie & Fitch will launch its flagship brand and kids lines on Alibab Group's Tmall webite on July 26 in an effort to spur international sales in…

Chip Bell: You can't automate theatre

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Is your customer experience plain vanilla, leaving absolutely no imprint at all on your customer's memory? How would your customers' stories about your…

Consumers hungry for contactless checkout at Whole Foods and hope Amazon delivers

July 25, 2017

Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store…

Michael Kors buying itself some high-end shoes

July 25, 2017

Luxury fashion accessory player Michael Kors Holdings is buying high-end shoe maker Jimmy Choo in a $1.2 billion deal.

Payably partners with CardConnect to simplify mobile payments for small businesses

July 24, 2017

Payably, which calls itself a fintech platform offering one of the only mobile payments products to integrate data with QuickBooks Online in real-time…

How AI can connect customers to your brand

Dr. Anil Kaul, CEO and co-founder of Absolutdata, writes that as AI becomes a part of daily living, brand leaders are realizing the potential the technology…

Clear Channel Airports inks deal with Bangor International Airport for digital signage network

July 24, 2017

Clear Channel Airports, a subsidiary of iHeartMedia Inc., has signed a five-year contract with Bangor International Airport in Maine, to deliver a digital and…

Automation will produce a brick-and-mortar retailing renaissance…if labor is deployed creatively

At present, the future of brick-and-mortar retailers looks bleak; however book author John Pugliano believes the technological forces that have favored online…

Daktronics brings video displays to Little Caesars Arena

July 21, 2017

Daktronics plans to deploy a variety of displays and a centerhung system for Little Caesars Arena, the future home of the Detroit Red Wings and Detroit Pistons.

Back-to-school spend will hit $83.6B, claims report

July 21, 2017

A confident consumer base and increasing school enrollment will likely drive back-to-school spending to the second top spending level in history, according to…

Walmart aims to monitor shoppers' facial expressions

July 21, 2017

Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.

Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

Dan Carney, senior vice president of operations at Limelight Networks, explains how mobile devices are having broad implications across the retail landscape…

LG unveils ultra-thin OLED hotel TV

July 20, 2017

LG Electronics USA Inc. has unveiled its LG OLED Wallpaper Hotel TV.

Clothing retailer drives mobile shopping forward with Shopgate app platform

July 20, 2017

Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers.

Pet retailer deploys IBM MobileFirst to simplify purchase journey

July 20, 2017

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.

Chatbots gaining popularity with consumers, especially millennials

July 19, 2017

One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.

A few changes coming in back-to-school shopping season

July 19, 2017

Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic…

Former Bulgari leader now Tiffany CEO

July 19, 2017

Alessandro Bogliolo, who formerly served as an executive with Bulgari SpA, is taking on the CEO role for Tiffany.

Giant Eagle taps Symphony EYC to drive customer-centric retailing

July 19, 2017

Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized…

How to avoid the traps in customer experience measurement

Victoria Bough, general manager for Customer Experience Solutions at Periscope By McKinsey, explores the key steps and traps to avoid in transforming a…