News & Media
Ohio ice cream shop launching pad for new overtime regulations
by Cherryh Cansler — Editor, FastCasual.com
VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
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Consumers spent $30B on moms this year
May 17, 2016
Mother's Day proved to be a $30.3 billion spend day for retailers with the consumer averaging $124 on gifts.
read nowJetBlue, Alaska Airlines score big in customer satisfaction
May 17, 2016
When it comes to airline customer service JetBlue and Alaska are at the top of the list.
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Kroger's ClickList fuels points for chain, but what's in the cards for customers?
by Bryan Pearson — President, LoyaltyOne
Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.
read nowMyer expands deputy CEO role to include chief customer officer
May 16, 2016
There are two newly created leadership roles at Myer.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
read nowCoca-Cola taps sales VP for retail marketing role
May 16, 2016
There's a bit of a leadership shuffle taking place within Coca-Cola as the company is naming a new retail marketing head.
read nowKroger aims to hire 14K more employees
May 13, 2016
In what has to be one of the largest hiring efforts by a grocery chain, The Kroger Co. will hold open job interviews nationwide Saturday to fill 14,000 jobs.
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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
read nowWalmart cuts shipping price, piloting new delivery approach
May 13, 2016
Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.
read nowConfirmit awards honors to innovative clients
May 13, 2016
A wide range of organizations, across a variety of industries, took top honors in the 2016 Confirmit Achievement in Customer Excellent Awards this month.
read nowOffice Depot, Staples proposed merger a no-go due to court decision
May 13, 2016
Staples and Office Depot will not be one now that a federal judge has decreed such a merger would violate antitrust rules.
read nowMacy's sales dip may be economic harbinger for retail segment
May 12, 2016
The first quarter didn’t deliver big money for Macy's given a 7.4 percent drop in revenue, and the retailer isn’t optimistic things will change around quick as…
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How Target's in-store clinics are reinventing retail wellness
by Bryan Pearson — President, LoyaltyOne
Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.
read nowRetail report reveals the more delivery options, the better for retailers
May 12, 2016
Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…
read nowRetail banks on recovery path but face disruptive challenges
May 12, 2016
Global retail bank revenue rose 3 percent last year, to hit nearly $1.6 trillion, and while the industry is on the path to financial recovery there are some…
read nowJCPenney spruces up product offerings with big appliances, new services
May 12, 2016
JCPenney is deploying an appliance showroom in nearly 500 stores and its online storefront following a three-market pilot indicating strong consumer demand for…
read nowNorthwest Bank takes honors in customer satisfaction among retail banks
May 11, 2016
Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.
read nowCanadian banks launch Apple Pay thanks to MasterCard alliance
May 11, 2016
MasterCard will bring its Canadian cardholders Apple Pay as the Royal Bank of Canada, Canadian Imperial Bank of Commerce, Canadian Tire Bank and ATB Financial…
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