MasterCard grocery app puts ordering right in the kitchen

May 4, 2016

The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…

Discover taps FIME for terminal certification

May 4, 2016

Discover is engaging payment consultancy FIME to provide approval services for terminal end-to-end certification of its Discover Network and Diners Club…

Aeropostale files Chapter 11, closing 113 U.S. stores

May 4, 2016

Teen clothing retailer Aeropostale has filed for Chapter 11 bankruptcy and plans to support ongoing business with a $160 million loan.

Report: Customer attrition not a big concern for retailers, banks

May 4, 2016

The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…

Latin America retailers embracing tech to drive customer experience

May 3, 2016

The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…

Droids vs drones: The war to win the "last mile" of retail

by Chris Petersen — Owner, IMS

Winning the last mile of delivery creates a major competitive advantage.

Sporting goods retailer assets to hit auction, store closings loom

May 3, 2016

Sports Authority is on its last leg of retail as it decided to sell off assets following a failure to reorganize under a bankruptcy action.

Clothing sales a bright retail sales spot in Australia

May 3, 2016

While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…

Princely retail experience remains strong at Minnesota home furnishings shop

May 2, 2016

Minnesota retail storefront also a shrine to the man called Prince.

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

Sales success begins and ends with engagement

Engagement can be difficult to measure, but there are ways to do it.

Amazon expands university pickup strategy

April 29, 2016

University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.

Got an innovative retail idea? Walmart wants to hear about it

April 29, 2016

Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.

US Bank launches loyalty app pilot

April 29, 2016

U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…

Foxtel hires on new customer service, retail leader

April 28, 2016

Mark Buckman, former managing director at Telstra and Commonwealth Bank CMO, has been tapped as Foxtel's new leader for customer and retail strategy.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

Amazon expands Prime Now restaurant delivery

April 27, 2016

San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.

MTN South Africa hires on customer experience leader

April 27, 2016

Isabella Naidoo is the new chief customer experience officer at MTN South Africa.

Former Target CEO takes Radio Shack helm

April 27, 2016

RadioShack has a new CEO, its third leader in the first half of this year.

Mother's Day shoppers are mostly moms, reveals new study

April 27, 2016

Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.