Royal Bank of Canada first to deploy video service to small retail clients

Dec. 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

The RBC is the first Canadian bank to provide the remote video banking service, according to a press release.

"We continue to serve clients in new and innovative ways as their banking lives evolve," said Cathy Honor, SVP Contact Centres, at RBC, in the release. "Now, our clients don't need to give up their face-to-face connection with RBC if they are unable to visit a branch. Video banking empowers them to bank and maintain their personal relationship with RBC, when and where it's convenient for them."

The free, value-added service, kicked off in early December to small business clients, complements RBC Contact Centre, which provides 24/7 advice and service where customers can ask questions, make appointment bookings and get instant help, according to the release.

"This is especially important for the time-starved small business client," adds Jason Storsley, VP Small Business, RBC, in the release. "We recognize that they work unconventional hours, are travelling or might not be able to visit a branch for a number of other reasons. Being able to access RBC Small Business specialists via video wherever and whenever they want helps them maintain that personal connection they expect with our bank."

Topics: Customer Experience, Customer Service, Technology

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