Netflix chief mulling bitcoin for payments

January 14, 2016

Netflix launched its streaming service to more than 130 new countries; however payments remain a challenge. Netflix CFO David Wells says bitcoin could be a…

First rule in empathetic marketing: Know thy customer

One way brands are effectively engaging with customers is through empathy. A buzzword in the marketing world, empathy is the act of putting yourself in your…

Chick-fil-A beats out Amazon, Netflix as top social media brand

January 12, 2016

The company also bested Netflix, Walmart, Target, Costco, JetBlue and Coca-Cola in social engagement.

Apparel retailers facing challenges in new year

January 11, 2016

While the 2015 holiday season proved rewarding for most retailers there are more than a few, at least five, facing some hurdles and obstacles in 2016.

Understanding a consumer's personality is key to engagement, purchase activity

January 11, 2016

Providing the best retail customer experience is tied to many things and one is knowing exactly who the customer is, what they’re looking for and where they’re…

Ford aims to make auto ownership a more fulfilling customer experience

Car maker aims to boost customer driving experience for both Ford and non-Ford customers.

Samsung Pay coming to three more countries

January 8, 2016

Consumers in Australia, Brazil and Singapore will get an opportunity to use the mobile wallet some time this year.

FreedomPay serves up new pay-at-the-table device

January 8, 2016

The company's new offering is PCI-validated with point-to-point encryption and supports EMV and contactless payments.

MasterCard moves forward with wearables

January 8, 2016

The card network has partnered with Coin to bring MasterCard payments to a wide array of fitness bands, smart watches and other wearable devices.

Measuring the non-conscious mind of shoppers

Appealing to shoppers’ senses makes the most sense for retailers.

Kid Power demonstrates the power of technology for good

by Chris Petersen — Owner, IMS

Finally a gift that just keeps on giving to children around the world.

Digital investments key factor in sales growth at J.C. Penney

January 7, 2016

Unlike its competitor Macy's, J.C. Penney is celebrating a sales spike despite warm weather that hindered apparel sales this holiday season and credits its…

Apple’s retail leader took home nearly $26M in 2015

January 7, 2016

Leaving Burberry is proving to be a lucrative career move for Apple’s retail segment chief given compensation hit $25.8 million in 2015.

Macy's revamp brings layoffs, store closings and deeper ecommerce investment

January 7, 2016

While it's eliminating thousands of job positions the legacy retailer aims to expand ecommerce investment given robust growth in online sales.

Amazon enjoys robust Cyber Monday sales spike

January 6, 2016

Top worldwide ecommerce player sees 40 percent jump in sales orders compared to a year ago.

8 things no one tells you about protecting your brand's identity

Retail and restaurant owners invest in developing a distinctive name, logo, color scheme, and marketing model but often miss eight crucial aspects of branding.

Gun sales shoot up as proposed regs loom, consumer demand spikes

January 5, 2016

Gun retailer expects big sales surge due to consumer safety concerns and proposed regs coming into play.

Target store chief veteran gets the ax

January 5, 2016

The corporate reshuffling at Target continues with another legacy leader taking leave.

Kmart chief: We're focusing on the fun factor and meeting shopper needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…

Apple might have bigger plans for iOS payments

January 4, 2016

The company has filed a patent on a system that would give iPhone users the ability to transfer funds to others through texts, phone call and email.