Michael Kors sales makes shareholders happy but 2016 outlook dims a bit

February 4, 2016

Fashion brand Michael Kors enjoyed a robust holiday sales season and shareholders are happy with the news.

Do's, don'ts in deploying a location-based marketing strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An expert offers up best practices, tips and insight on making location-based marketing a success. Find out about potential pitfalls and misconceptions that…

Amazon plans to open hundreds of bookstores, claims mall operator

February 3, 2016

The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…

Report predicts kiosk market to reach $73 billion by 2020

February 2, 2016

The interactive kiosk market is expected to grow at a calculated annual growth rate of 9.2 percent from 2015 to 2020.

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and…

Airlines bring back snacks, expand entertainment to boost customer experience

February 1, 2016

After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.

Report: Product price fast giving way to customer experience focus

February 1, 2016

Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.

Consumers expect top-tier service and will take leave if retailers fail to deliver

February 1, 2016

Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…

Free Webinar: Experts discuss how restaurants can use the Internet of Things to win customers

February 1, 2016

To clear up confusion and demonstrate how restaurants can use IoT to help reach customers, FastCasual.com and VMOB recently hosted a free webinar now…

Amazon: We're focused on boosting customer satisfaction, customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…

Mobile banking continues to evolve

by Will Hernandez — Editor, NetWorld Media Group

As consumers demand more access to their favorite brands at all times, financial institutions are trying to oblige.

Amazon mulling subscription music service, earnings call today

January 28, 2016

Amazon is supposedly looking to launch a brand-new music subscription service that would go head-to-head with Apple Music and Spotify, according to a news…

The expanding digital divide between consumers and retailers

by Chris Petersen — Owner, IMS

Consumers want it all … but just how much can retailers deliver?

Survey: Consumers want more delivery options and greater delivery transparency

January 27, 2016

Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…

New York company debuts pure mobile-only grocery checkout

by Will Hernandez — Editor, NetWorld Media Group

While AmazonFresh, FreshDirect and Peapod have offered consumers varying degrees of online and mobile grocery ordering for several years, the in-store…

What Dollar Shave Club knows: Getting an edge on utility

by Bryan Pearson — President, LoyaltyOne

The Dollar Shave Club is one sharp example of how manufacturing supply chains are being disrupted. Yet its approach to winning market share is disarmingly…

New NEC tools aim to help retailers with data, demographics and analytics

January 26, 2016

NEC Corp. of America debuted a slew of new tools at the January NRF BIG Show and the hardware, software and services are focused on helping retailers with…

'Evolved' retailers more likely to succeed compared to pure-play business strategy

January 26, 2016

Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.

U.S. Bank banking on new brand message to grow business

January 26, 2016

U.S. Bank is revamping its brand to drive home its message that it offers the "power of possible."