Walmart taps mobile app to drive deeper online back-to-school sales

August 6, 2015

The upcoming weekend is viewed as the kick-off for annual school shopping, so the retailer is rolling up on rollbacks.

Report: Shopping apps keep shoppers in store longer, more engaged

August 6, 2015

Deploying a store brand app is paying off for a majority of retailers. Nordstrom, though, isn’t feeling much love from app users.

Tesla Model X seat tweak adjusts sales, vehicle delivery strategy

August 6, 2015

Ensuring a smooth ride for those enjoying the electric SUV back middle seat doesn’t come without some bumps.

IPO ahead for Neiman Marcus: Will second attempt be a winning move?

August 6, 2015

Luxury retailer aims to raise $100M with IPO and has expansion plans for 2016.

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Hudson’s Bay named 'fastest-growing retailer' of 2014

August 5, 2015

The fastest-growing retailer in 2014 was Hudson’s Bay thanks to a 254-percent sales boost compared to 2013.

Fashion brand taps analytics to drive customer experience to higher level

August 5, 2015

Apparel merchant Marine Layer signs with RetailNext to gain customer insight.

Consumers gobbling up meat snacks, beef seeing stiff competition

August 5, 2015

An push to eat healthier is spurring more protein-based meat snacks consumption in past five years.

Rewards program delivers the goods for National Coney Island chain

August 5, 2015

National Coney Island restaurant chain is reaping benefits of a new rewards program.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

Engaging the millennial shopper: It's not easy but it can be done

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Lululemon brews unique approach for luring male shoppers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.

Sears struggling but gaining ground as back-to-school retailer

August 4, 2015

Sears may have had a rough second quarter, but a new retail shopping report reveals it’s still got some mojo in the back-to-school consumer season.

FiveStars partners with Advantage Waypoint to drive growth, company expansion

August 3, 2015

Marketing automation and loyalty program provider FiveStars is partnering with Advantage Waypoint to drive merchant expansion and speed growth.

Back-to-School: Making shopping easier key to driving customer loyalty, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…

6 dos and don’ts of successful loyalty programs

by Cherryh Cansler — Editor, FastCasual.com

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…

Tesla engages electric car customers to drive sales, save costs

July 31, 2015

Referral program success could prove valuable for Tesla and its customers, while driving down car costs.

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Webinar download available: What Which Wich learned on its quest for perfect CRM

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…

Retail sales heading upward as summer hits full swing

July 30, 2015

July delivers small sales boost but not as much as industry watchers expected.