Is it time to draw a line in the sand for your underperformers?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

The first time there is an issue with a retail employee, it needs to be addressed. If it happens again, you have a problem with the employee. If it continues…

Target out, Uniqlo in as Japanese clothier plans Canadian launch

January 27, 2015

According to multiple media reports, Japanese-owned specialty clothing retailer Uniqlo is planning to launch in Canada next year.

Office Depot picks CoreMedia to augment e-commerce experience

January 26, 2015

Office-supply retailer Office Depot Inc. has picked CoreMedia LiveContext software to help enhance the customer shopping experience for officedepot.com.

C-store chain Thorntons targeting 1M loyalty members by end of Q1

January 26, 2015

Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.

Givex set to acquire Chase Paymentech gift card business

January 26, 2015

Global provider of cloud-based data processing services announced today that it has agreed to acquire Chase Paymentech's gift card business.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements…

Microsoft stores create 'the world's largest photo booth'

Seattle-area shoppers stumbled upon "largest photo booth in the world" over the holiday season, posting their images on 150-foot video walls at Microsoft…

2015 FFR Total Retail Solutions® catalog with 350+ new products - Now Available

FFR Merchandising is pleased to present the 2015 FFR TOTAL RETAIL SOLUTIONS® Catalog, featuring more than 350 new products.

Mobile use in car shopping rises dramatically

January 23, 2015

The increase in mobile device usage is being led by used car buyers, who showed the most significant increases in using smartphones and tablets for car…

Winklevoss brothers are trying to build a regulated bitcoin exchange

January 23, 2015

According to a report, the twins have managed to secure an agreement with an unnamed New York bank that will allow them to move virtual currency in and out of…

U.S. 'switching economy' up 29 percent since 2010

January 22, 2015

Despite heavy investment, only 11 percent of U.S. consumers strongly agree companies are effectively converging digital, mobile, social and traditional…

Amazon's mobile wallet finds a quick end after only 6 months

January 22, 2015

The company Tuesday sent Amazon Wallet users an email that said the beta program for the mobile wallet had concluded and that the app would no longer be…

Why merchants should adopt a mobile wallet strategy

by Michelle Evans — Head of Digital Consumer Research, Euromonitor

Michelle Evans, senior consumer finance analyst at Euromonitor International, states her case for why retailers need to have a way to reach consumers anytime…

Ingenico debuts new mPOS product for small businesses

January 21, 2015

Company partners with Beamm to provide merchants with a product that combines tablet POS software with cloud-based tools.

Four ways to take advantage of Target Canada's loss

by Bryan Pearson — President, LoyaltyOne

There are many things a loyalty marketing platform can resolve for a brand, but as Target recently demonstrated with its expensive failure in Canada, it cannot…

Roundy's selects Market6 for vendor collaboration portal

January 21, 2015

The leading Midwest grocer has selected Market6’s retailer/supplier collaboration software platform, Market6 Foundation, to deliver a new vendor collaboration…

Customer service strategy: To serve and protect

by Shep Hyken — CAO, Shepard Presentations

If you strive to "serve and protect" customers by selling them what they truly need, you will earn their trust and confidence. And over time, that translates…

Mood Media launches music solution for small, medium retailers

January 20, 2015

The new solution provides access to a catalog of more than 5 million tracks that are fully licensed for commercial use and one-on-one collaboration with a Mood…

In retail cyber-security, bigger isn't always better

Here are four surprisingly non-technical reasons small- to mid-size retailers have a leg up when it comes to fighting cyber-crime.

Amazon to make original movies for theatrical release

January 19, 2015

The endeavor will be led by Ted Hope, who co-founded the production company Good Machine, which created films such as "Eat Drink Man Woman" and "Crouching…