Nine common mistakes that can wreck your retail business

by Bob Phibbs — CEO, The Retail Doctor

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

ShopKeep adds EMV, NFC acceptance to new reader

October 16, 2014

ShopKeep said its new card reader brings the latest advancement in U.S. payment technology to thousands of merchants.

Whole Foods launches 'Responsibly Grown' produce rating system

October 15, 2014

The new rating system labels fresh fruits, vegetables and flowers as "good," "better" or "best" to help shoppers make more informed choices in the produce and…

Calvin Klein brings interactive shopping experience to Macy's

October 15, 2014

The Calvin Klein Interactive Denim Shopping Assistant is an interactive touch display and sales assistance application developed to support shoppers as they…

American Eagle Outfitters says beacons are driving better sales

October 15, 2014

American Eagle customers received a message upon entering the store, offering a small incentive for visiting the fitting rooms. Resulting data showed the…

Study says consumer satisfaction with supermarkets is very high

October 14, 2014

The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five…

Webinar to discuss I-9 trends and tips

October 14, 2014

Homeland Security isn't just targeting big businesses anymore. Small to mid-size companies are under an increasingly watchful eye.

Don't let 'holiday creep' ruin your retail story

by Andrew Sharpe — Retail Strategist, BRANDSPANK

On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the…

September spending shows slight retreat from August

October 14, 2014

Following a summer in which spending growth hit several year-long highs, September spending slowed slightly when compared to August numbers.

European PCI community confab addresses future of payments security

October 13, 2014

The conference focused on providing a greater understanding of PCI standards, solutions and services and their application in today's business environment.

Retailers falling short of consumers' omnichannel expectations

October 13, 2014

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

A customer service lesson from Hy-Vee's social media team

by Shep Hyken — CAO, Shepard Presentations

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…

Online holiday shopping to be more influenced by social media this year

October 10, 2014

Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based…

September retail sales fall short

October 10, 2014

Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant…

ICSC predicts 4 percent rise in holiday retail revenue

October 9, 2014

Positive economic signals point to a stronger holiday shopping season as the International Council of Shopping Centers (ICSC) forecasts a 4.0 percent increase…

Survey says U.S. consumers plan to spend more this holiday season

October 9, 2014

Holiday gift purchases expected to average $718; Consumer enthusiasm for Black Friday shopping hits eight-year peak.

PCI 3.0 is a wake-up call for SAQ C merchants

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Merchants should be prepared to increase their security measures if they are going to comply with the PCI 3.0 standard.

When marketing to millennials, don't forget the basics

In planning for marketing to millennials at retail, there is still a commonality of experience that requires in-store merchandising not to lose sight of the…

Study says shoppers are abandoning mobile shopping carts due to poor customer care

October 8, 2014

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations…

StepsAway brings location-based marketing to mall retailers

October 8, 2014

Retailers using the StepsAway solution at launch include Sephora, Express, Art of Shaving and Things Remembered, among others.