Hershey's Chocolate World unwraps on the Vegas Strip

The Hershey's Chocolate World retail experience opened at New York-New York Hotel & Casino this week.

How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so…

ShopperTrak signs Journeys as 1,000th customer

June 4, 2014

ShopperTrak announced it has signed Journeys as its 1,000th customer. Through this partnership, ShopperTrak said it will enable Journeys, a division of…

Survey says retailers place a premium on customer traffic data

June 4, 2014

In-store analytics firm Brickstream has published results from a survey of 124 executives from global retail corporations that explores their primary…

Buttoned-up loyalty: The case of Men’s Wearhouse and Jos. A. Bank

by Fred Thompson

Consider the benefits to be gained when two merging companies start unifying their loyalty strategies early on.

Woolworths selects merchandising tool from Galleria

June 3, 2014

Woolworths, Australia’s largest retailer, said it plans to implement Galleria’s Foundation Services, Promotional Display Optimization and Store Operations…

Cars.com using Stibo to manage its online experience

June 3, 2014

Cars.com, an automotive digital marketing company and online resource for buying and selling new and used vehicles, announced that it has selected Stibo…

Retailers ready to go one more round in debit card fee fight

June 3, 2014

Merchants aren’t ready to throw in the towel quite yet. On Monday, the National Association of Convenience Stores and the National Retail Federation announced…

How to add additional value to your products

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

How retail associates handle and present products to customers adds to, or reduces, the perceived value.

BitPay helps Hester Street Fair accept Bitcoin

June 3, 2014

Digital currency solution provider BitPay has announced a partnership with Hester Street Fair, an outdoor marketplace in New York City. According to the…

Spending on Father's Day to top $12.5 billion

June 3, 2014

As the smallest of the American gift-giving holidays, Father’s Day is a blip on the retail sales radar compared to Christmas and Mother’s Day, but the…

Maritz Loyalty Marketing rebrands as Bond Brand Loyalty

June 3, 2014

Maritz Loyalty Marketing announced it has rebranded as Bond Brand Loyalty. According to the company, Bond’s new positioning combines traditional loyalty…

PCI Security Standards Council seeks proposals for 2015 special interest groups

June 2, 2014

The PCI Security Standards Council has announced the start of the PCI special interest group proposal period for 2015 projects. Beginning today through July 7…

Sears testing concept shops for 'connected living' products

June 2, 2014

Sears has announced the launch of its new Connected Solutions store format. The 1,700 square foot concept is being launched at three Chicago-area locations…

Offering great customer experiences when things go wrong

by Clare Evans

Good brand experiences are what keep customers coming back for more, but bad experiences can take a lifetime to erase.

Census Bureau says online shopping, mail order businesses up 27 percent

May 30, 2014

Electronic shopping is showing rapid growth compared to the rest of the retail trade sector, with the number of establishments growing 27.4 percent between…

Amazon is planning a music streaming service for Prime subscribers

May 30, 2014

Consumers have gotten used to the business model pioneered by companies such as Spotify — you can listen as much as you want to all of the music in their huge…

China’s Rainbow Department Store chain pilots self-checkout tech, UK's Tesco trials high-speed self-checkout

May 30, 2014

NCR has won a contract for a self-checkout pilot project from China’s Rainbow Department Store chain, according to a company announcement. After an initial…

Coinstar sweepstakes to celebrate one billionth transaction

May 30, 2014

Coinstar announced it will soon celebrate its one billionth transaction. To date, Coinstar said it has processed 649,963,558,659 coins, weighing approximately…

The one thing about Big Data that retailers aren't talking about enough

by James Bickers — Editor, Networld Alliance

The collection of consumer data is not just transactional – there is an emotional component that is being ignored.