US consumers twice as likely to share a bad service experience than UK counterparts

March 14, 2014

New research from NewVoiceMedia reveals that U.S. consumers are twice as likely to share a bad customer service experience than those in the U.K., whereas…

Sephora launches Beauty Board social shopping platform

March 13, 2014

Sephora has announced the launch of Beauty Board, its new social shopping platform designed to engage clients through beauty images and allow them to post…

Three big-picture ideas for introducing new customer experience technology

by Adam Toporek

One of the things I love about blogging, besides its conversational tone, is the ability to swap back and forth between the macro and the micro, between the…

Report says Target dropped prices 20 percent during data breach

March 13, 2014

360pi, which actively monitors millions of products from hundreds of retailer websites, today announced that according to its price intelligence data, Target…

Report says Target knew about the data breach, but did nothing

The retailer had a working anti-malware system in place before the breach, but it was ignored.

Amazon raising Prime membership to $99 per year

March 13, 2014

This morning, Amazon Prime members started getting word on the expected price increase on the service. For months it had been speculated that the service…

Training retail employees: What is your ROI?

by Bob Phibbs — CEO, The Retail Doctor

"What if I train my retail employees, and then they leave?"

Conference Board offers comment on February retail sales

March 13, 2014

Kathy Bostjancic, director of macroeconomic analysis for the nonprofit research association The Conference Board, has offered this comment on the U.S. Census…

Yelp launches in Mexico

March 13, 2014

Online reviews site Yelp Inc. today announced the availability of Yelp Mexico. Yelp's free iPhone and Android applications will be available as well as its…

RetailMeNot updates coupon app

March 13, 2014

Digital coupon distributor RetailMeNot has announced an update of its free RetailMeNot coupons app for iPhone and Android users.

Retail sales rebound in February, up 0.2 percent

March 13, 2014

American consumers powered through the winter weather lifting retail sales in February. According to the National Retail Federation, the world's largest retail…

Big data: Personalizing the customer experience in real time

Delivering a personalized customer experience is taking on new dimensions to address tectonic shifts in buying patterns.

ChannelAdvisor integrates with Alibaba Group's Tmall.com platform

March 12, 2014

ChannelAdvisor Corp., a provider of cloud-based e-commerce solutions, has announced the addition of Alibaba Group's Tmall Global solution to the ChannelAdvisor…

Harsh winter weather continued to subdue consumer spending growth in February

March 12, 2014

First Data Corp. has released its First Data SpendTrend analysis for Feb. 1, 2014, through Feb. 28, 2014, compared with Feb. 1, 2013, through Feb. 28, 2013.

Report: Average holiday retail ad only engaged 6 percent of consumers

March 12, 2014

Advertising consultancy Communicus has revealed the findings of its 2013 holiday advertising research. A Communicus study of retailers' holiday 201…

If our data is currency, who is the bank?

by Doug Stephens — President, Retail Prophet Consulting

If our data is currency, who's the bank? It's a question that every brand and retailer should be giving serious thought to. Those who don't may soon find…

How Chevy wins at storytelling

by Jim Joseph — President, Lippe Taylor

For years now, those of us in marketing have been talking about storytelling ... wrapping your brand message into a compelling consumer story that will draw…

SecureBuy gets Canadian patent for signature capture tech

March 11, 2014

SecureBuy announced it has been granted intellectual property protection for its real-time, online biometric signature capture technology under Canadian patent…

ECR, Checkpoint offer free loss prevention benchmark tool

March 11, 2014

The ECR Shrinkage Group, an expert group focused on shrink, with the support of merchandise availability solutions supplier for the retail industry Checkpoint…

Crafting the perfect ambient scent for your stores via the 'six scent families'

More retail designers are now contemplating the role of scent in the customer experience.