Shoppers increasingly want in-store experience to mirror online

February 3, 2014

Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study…

Retailers commit to collaborative approach to reduce fraud

NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.

LexisNexis report says mobile fraud threats loom for retailers

February 3, 2014

As retailers increasingly look to mobile as a way to generate revenue, mobile fraud threats are affecting merchants to the tune of $283 for every $100 of…

Using customer feedback as an advantage

by Shep Hyken — CAO, Shepard Presentations

Customers have always had a voice, but today it is louder than ever. Great companies want to hear from their customers. They want their feedback, opinions and…

More than a lost sale

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

During a store visit I got a chance to talk with a young woman I consider an excellent sales person. She delivered very engaging experiences and seemed focused…

89 percent of moms are regularly prompted by coupons to buy new food items

January 31, 2014

A study of more than 2,200 moms who primarily buy food for their family at supermarkets reveals that an overwhelming majority (89 percent) are regularly…

Barix introduces next-gen in-store radio solution

January 31, 2014

In-store radio provider Barix has introduced SoundScape, a comprehensive solution to manage audio distribution over IP networks, offering a centralized…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

Can online shopping behavior pick the Super Bowl winner?

Whichever team wins, online retailers should be happy with Sunday's result.

Infographic: BLE vs. NFC

This infographic compares the key similarities and differences between Bluetooth Low Energy (BLE) beacons and Near Field Communications (NFC) in how they are…

Card data from Target breach used in counterfeit card spending spree

January 30, 2014

A Mexican man and woman arrested early this week on charges of credit- and debit-card fraud were carrying 100 counterfeit cards striped with data stolen in the…

Retail Roundtable: Amazon's patent for 'anticipatory shipping'

by James Bickers — Editor, Networld Alliance

Can the online giant really ship products before they're ordered, or is this another well-executed piece of hype?

Urban Outfitters selects TXT Integrated Retail Planning solution

January 30, 2014

Specialty retailer Urban Outfitters Inc. announced it has selected TXT MAPLE LAKE to support end-to-end retail planning across regions, brands and channels…

Amazon to offer Kindle-based POS systems

January 30, 2014

The Wall Street Journal reports that Amazon is looking at getting into the mobile POS business, by possibly providing brick-and-mortar retailers with in-store…

Getlowfees.com launches online credit card processing marketplace for merchants

January 29, 2014

Get Low Fees LLC this week announced the launch of its new website, getlowfees.com. Intended to help business owners lower their credit card processing rates…

Modell's uses interactive tech to welcome Super Bowl fans to Times Square store

January 29, 2014

Tensator, provider of queue management and customer journey solutions, today announced that Modell's CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to…

Kroger completes merger with Harris Teeter

January 29, 2014

The Kroger Co. and Harris Teeter Supermarkets IN.C. today annouN.C.ed that the merger transaction between the two companies was completed on Jan. 28. Under the…

SpartanNash stores add price optimization from KSS Retail

January 29, 2014

KSS Retail, a dunnhumby company, announced it has entered into an agreement to extend its price and promotion optimization solution across the retail banners…

AT&T, Incipio release NFC mobile wallet case for iPhones

January 29, 2014

AT&T has partnered with Irvine, Calif.-based phone accessory provider Incipio to produce the NFC-enabled Cashwrap Mobile Wallet Case for iPhones.

Retailers modify objectives in 2014 as mobile tops priority lists

January 29, 2014

Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital…