News & Media
NRF: Broad gains seen in retail sales in September
October 30, 2013
While government statistics released this week show a slight decrease in retail sales in September, driven by the automobile sector, the National Retail…
read nowWebinar to discuss benefits of in-store caching tech
October 30, 2013
On Tuesday, Nov. 12 at 2:00 PM EST, Retail Customer Experience will present a live webinar, "Caching In on the Customer Experience."
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Can you afford to ignore cash in your kiosks?
by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group
Although payment options abound, cash should remain part of your business operation.
read nowGS1 publishes new guidelines for extended product attributes
October 30, 2013
New implementation guidelines for leveraging GS1 Standards in apparel and general merchandise e-commerce have been released by GS1 US. The Voluntary Guidelines…
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Thieves tried to steal credit cards from Nordstrom
by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies
When you think of the name Nordstrom, what comes to mind? A large department store, with valuable products at fair prices? Crowds pushing and squeezing their…
read nowSurvey: Good customer service drives customer loyalty this holiday season
October 30, 2013
PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…
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MyLowe's smartphone app a DIY tool for loyalty
by Bryan Pearson — President, LoyaltyOne
Call it a tool of engagement. The MyLowe’s smartphone app is making relationship-building a DIY project.
read noweBay now offering in-store pickup with Toys 'R' Us, Best Buy
October 30, 2013
The blog EcommerceBytes reports that auction site eBay has added click-to-buy functionality that is tied in with local store inventory for two retailers, Toys…
read nowTarget veteran to lead new retail agency
October 29, 2013
The Stephenz Group, one of Silicon Valley's largest independent branding, marketing and digital agencies, has announced the launch of a new division, inRetail.
read nowAussie retailer Spotlight selects Revionics pricing tech
October 29, 2013
Revionics Inc., a provider of end-to-end merchandise optimization solutions, announced today that it has entered into an agreement with The Spotlight Retail…
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The one sentence you should never, ever speak in customer service
by Micah Solomon — president, four aces inc
When a customer contacts you to complain about your service or product, or needs your help in addressing a service-related breakdown — what I refer to as…
read nowFashion retailer Nicole Miller rolls out NGC software
October 29, 2013
NGC Software today announced that contemporary fashion designer Nicole Miller has rolled out NGC's fashion PLM and Global Sourcing/Supply Chain Management…
read nowLuxury retailer Coach dropping cash wraps in favor of mPOS systems
October 29, 2013
Coach plans to add mobile POS systems and remove fixed cash wraps as it remodels stores, according to Retail Info Systems. The company has seen good results…
read nowRetailers should expect more last-minute shoppers this holiday
October 29, 2013
ShopperTrak, a provider of shopper analytics, predicts that four of the 10 busiest shopping days will occur between Dec. 20 and Dec. 24, and advises retailers…
read nowMarketLive releases holiday 2013 survey results
October 29, 2013
E-commerce platform MarketLive has released its annual online retailer survey and recommendations for the 2013 holiday retail season. Among the many report…
read nowFirst Data buys mobile loyalty platform Perka
October 29, 2013
The payments processor First Data Corp. has confirmed its acquisition of Perka, which provides a smartphone-based loyalty platform for small and medium-sized…
read nowWalmart shuts down snack delivery service Goodies
October 25, 2013
Last November, WalmartLabs launched an experimental service called Goodies, which shipped subscribers a grab bag of products for a flat $7 monthly fee.
read nowAT&T tests new store design in Oklahoma
October 25, 2013
As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…
read nowWebinar to discuss the 'connected store'
October 25, 2013
On Thursday, Nov. 7 at 2:00 PM EST, Retail Customer Experience will host a live webinar, "The Connected Store: Integrating the customer experience with…
read nowDollar General edges out Walmart in price point survey
October 25, 2013
For the second year in a row, Dollar General has topped Kantar Retail's opening price point survey, narrowly beating out Walmart Supercenter.
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