News & Media
Column: Younger generations expect less customer service
June 23, 2009
Kansas City Star: "Most teens and college students, I think, have become accustomed to dealing with salesmen whose only job seems to be ringing up your…
read nowBlog: Apple's magical retail experience in its global stores
June 22, 2009
Information Week: A professional investor who's used PCs for 20 years relates the superb retail experience he had at the Apple Store in Tokyo, and emphasizes…
read now2D bar codes put marketing messages at shoppers' fingertips
June 22, 2009
The Packer: Entering a supermarket, a person is faced with thousands of choices of what to buy, pitting fruits and vegetables in the produce department not…
read nowBest Buy exec: We're testing video game trade-in kiosks
June 22, 2009
LOUISVILLE, Ky. — In an entry posted today on his blog, BarryJudge.com, Best Buy's chief marketing officer announced a test of video game trade-in kiosks in…
read nowForrester to host Customer Experience Forum 2009 in New York
June 21, 2009
NEW YORK — Forrester's first-ever Customer Experience Forum will bring together customer experience professionals from top companies that share one thing in…
read nowNokia enhances retail experience in the UAE with new stores
June 21, 2009
Albawaba.com: Nokia announced the expansion of its Nokia Franchise Stores with the addition of its 5th Nokia Store in the UAE at Bawadi Mall, Al Ain. Designed…
read nowSupermarkets intensifying online non-food push
June 18, 2009
Retail Week: Supermarkets look likely to steal a further slice of general retailers' sales as both Tesco and Sainsbury's revealed plans to extend their…
read nowOpinion: The fine art of reading customers
June 18, 2009
Publisher's Weekly: Training staffers to read customers' signals can lead to much better, more successful experiences for both customer and retailer. Though it…
read nowStudy: C-store shoppers respond differently to in-store media
June 18, 2009
Progressive Grocer: The way consumers respond to in-store promotional messages and media is changing, with traditional media not necessarily as effective as it…
read nowNew IBM SurePOS features GS1 DataBar support
June 18, 2009
ARMONK, N.Y. — IBM has announced a new, more powerful version of its flagship point-of-sale software designed to help supermarket, hypermarket and chain store…
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Making mobile work for retail marketers
Mall operator General Growth Properties is experimenting with SMS-based communication as a way to build loyalty and drive sales.
read nowE-commerce growth hits all-time low
June 17, 2009
VNUnet: E-commerce growth has slowed to all-time low as shoppers rein in their spending during the recession, according to the IMRG Capgemini e-retail sales…
read nowIKEA installs loyalty kiosks in Belgian stores
June 17, 2009
DELFT, The Netherlands — Home furnishings retailer IKEA has deployed 18 Xen X5 customer loyalty-registration kiosks in six of its Belgian stores. The kiosks…
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Apple receives patent for media distribution kiosk
by James Bickers — Editor, Networld Alliance
Will the wireless-enabled device bring iTunes into retail shops and airports?
read nowRetail Week Technology Award winners announced
June 16, 2009
Retail Week: Despite the downturn in the economy, a strong crowd of retailers and their suppliers turned out Tuesday night for an event in London to celebrate…
read nowRed Book reveals latest version of store execution management tool
June 16, 2009
ENGLEWOOD, Colo. — Red Book Solutions today revealed the latest version of Source-2-Source, a solution focused solely on store-level task completion. Paired…
read nowInteractive mall game aims to bring in patrons, get them to stay longer
June 16, 2009
AUSTIN, Texas — At a time when competition for the consumer dollar is fierce and retail traffic has slowed, retail centers are exploring new innovative guest…
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Happy birthday, bar codes!
Next week marks the 35th anniversary of the first retail bar code scanner, installed in an Ohio supermarket.
read nowSigma Micro unveils new software suite for multichannel retailers
June 15, 2009
INDIANAPOLIS — Sigma Micro, a software and outsourced e-commerce services provider for direct retailers, announced today the availability of SigmaCommerce 4.4…
read nowCulinary retailer spices up customer experience with Pluris
June 15, 2009
FRAMINGHAM, Mass. — Pluris Marketing, a provider of marketing solutions, has announced that Sur La Table has chosen Pluris to develop its next-generation…
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