Wireless solution improves inventory management

August 4, 2008

CINCINNATI — Dial Industries Inc., of Los Angeles, which produces thousands of plastic household products sold at retail chains nationwide, is employing a…

Despite customer qualms, retailers ready for contactless

August 4, 2008

RFID Journal: Just as one study found British consumers to be uncomfortable with the idea of contactless payment cards, other unrelated research determined…

More stores broadening selection in lieu of new-store construction

August 3, 2008

Chicago Tribune: Guitars at Best Buy. Frozen pizzas at Menards. Yoga pants at Walgreens. As the economy slows and the retail industry cuts back on investment…

Nero unveils burn-on-demand DVD tech for retail

August 3, 2008

GLENDALE, Calif. — Nero, creators of liquid media technology, and Polar Frog Digital, a provider of on-demand video services for DVD and downloadable…

Thirty-six million Americans now print online coupons

August 3, 2008

MOUNTAIN VIEW, Calif. — The number of people turning to the Web for coupons has soared to 36 million in 2008. That's an increase of 10 million people from…

Web merchants stepping up their customer service

August 3, 2008

Internet Retailer: A good call center agent who is courteous, knowledgeable and professional when the pressure is on is hard to find and even harder to keep.

The changing face of the department store

The venerable retail institution rolls with the times.

Infosys tool tracks shopper, shelf activity in real-time

July 30, 2008

BANGALORE, India — Infosys Technologies Limited has launched ShoppingTrip360, a platform that enables a suite of managed-information services to create a…

Reusable RFID tags look promising

July 30, 2008

Packaging News: Research by the Reusable Packaging Association into RFID tags that can withstand multiple trips through the supply chain is providing…

Web-enabled POS boosts ROI

July 30, 2008

Internet Retailer: Many cross-channel initiatives have added features to retailers' Web sites, such as ordering online for in-store pickup or visibility into…

Oft-quoted retail statistic doesn't give the full picture

July 30, 2008

NEW YORK — A new global shopper study, "Shopper Decisions Made In-Store" (SDMIS), reveals what's truly happening in the world's retail shopping aisles.

Report sheds light on value of loyalty programs

July 29, 2008

ATLANTA — Vesdia Corp., provider of loyalty marketing and merchant network services, announced it has underwritten the research report, "Responsive Customer…

BT upgrades multichannel offering

July 28, 2008

LONDON - BT announced added features on its integrated multichannel ordering and returns solution for retailers.

Flagship stores vital for brand relationships

July 27, 2008

Business Day: Many run at a loss, but flagship retail stores play a big role in building a richer customer relationship with a brand, says global branding…

Online stores lean toward tailor-made services

July 27, 2008

San Jose Mercury News: An increasing number of online retailers have distinguished themselves from the pack by giving users a little something extra beyond…

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Study: Retailers willing to sacrifice efficiency to improve service

July 23, 2008

DENVER — According to a new RSR Research report, "The New Customer-Centric Retail Supply Chain: Benchmark 2008," better performing retailers (what RSR calls…

Opinion: Best Buy's new plan ignores customer experience

July 23, 2008

Blogger and Forrester researcher Bruce Temkin discusses Best Buy's new five-point plan for growth, and finds a glaring omission: None of the five initiatives…

ID Insight launches next-gen ID verification tool

July 22, 2008

NORTHFIELD, Minn. — Identity-fraud risk assessment company ID Insight has launched CompleteID, a verification solution that not only analyzes the "who," but…

Nielsen study: Internet key to offline retail

July 22, 2008

NEW YORK — According to Nielsen Online, a service of The Nielsen Company, the Web plays an increasingly integral role in retail for brick and mortar retailers…