Starbucks to offer both free and paid Wi-Fi

February 13, 2008

Display & Design Ideas: Starbucks Corp. and AT&T announced plans to deliver AT&T Wi-FiSM service at more than 7,000 company-operated Starbucks…

Welch's testing 'lickable ads'

February 13, 2008

Wall Street Journal: Welch's is taking out full-page print ads in People magazine this month that give readers a chance to sample its grape juice by licking…

Borders concept store includes digital services

February 13, 2008

USA Today: Borders' new concept store, located in its home town of Ann Arbor, Mich., features a digital center where customers can download music or books…

Quebec grocer eliminates plastic bags

February 12, 2008

MONTREAL — The Maxi & Co store located in the city of Sherbrooke has become Loblaw Companies Limited's first grocery and general merchandise store in…

New Nokia store designed for interactive retailing

February 12, 2008

Design Week: A new Nokia concept store is built around an interactive customer experience, with functioning handsets for customers to play with and a…

Ramping up accessibility

February 12, 2008

Accessibility not only is the law, it's good business. Here's how to stay legal and profit at the same time.

Up close and personal

February 12, 2008

Becoming familiar with customers builds lasting loyalty.

Know your customer

by James Bickers — Editor, Networld Alliance

February 12, 2008

See how personas help retailers shape the customer experience.

Product pros

February 12, 2008

Knowledgeable employees are trained, not hired.

The Tao of wow

February 12, 2008

Analyze what customers want from your brand, and give it to them.

Software-as-a-service for in-store digital signage

February 11, 2008

The distribution model is one of the most important aspects to investigate when selecting digital signage software.

Inserts more influential than TV ads

February 11, 2008

BALTIMORE — Vertis Communications announced the tenth anniversary of its proprietary Vertis Customer Focus study, which has been analyzing the key trends…

Online shoppers want user ratings systems

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research recently surveyed 5,000 online shoppers, asking them what they value most from an online experience. The overwhelming majority said they…

Clarity UC solution lets sales associates go mobile

February 11, 2008

SAN JOSE, Calif. — Clarity Consulting Inc. demonstrated a new Unified Communications (UC) retail solution today at Microsoft's Office System Developer…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Peter Luckett: 'Banish the bland'

Innovative grocer shares tips on building a great customer experience.

Adidas unveils new store design

February 10, 2008

DNR: Adidas unveiled a new store design for its Adidas Originals boutique in Soho on Feb. 2. The refashioned store also serves as the U.S. launch pad for the…

Misery loves retail therapy

February 10, 2008

Telegraph: Shoppers are more likely to indulge in retail therapy when they are down in the dumps, psychologists have confirmed. Those who were feeling dejected…

Borders analyzes efficacy of its email coupon program

February 10, 2008

Stores: Kevin Ertell, vice president of e-business at Borders Group, wanted a clearer understanding of how behavior differed between "coupon seekers" (shoppers…

Four key principles for retail store design

February 10, 2008

Inside Retailing (Australia): Brian Walker, who consults with retailers under the moniker "The Retail Doctor", has published four key elements of effective…