Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Global flat panel market to hit $178B

January 1, 2020

The global flat panel display market is expected to reach $178.4 billion by 2025, according to a report by ResearchandMarkets. During this time, it will grow…

Adams Outdoor taps Vistar Media for programmatic DOOH

December 31, 2019

Adams Outdoor Advertising, an OOH media supplier, has partnered with Vistar Media to integrate programmatic technology into AOA's nearly 300 digital billboards…

Look Back: Top customer experience articles of 2019

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…

Mastercard, Payrailz partner on real-time bill payment pilot

December 30, 2019

Payrailz, a digital payments firm that provides solutions to banks and credit unions, has launched a real-time bill payment pilot with Mastercard to support…

Ombori completes pilot of virtual assistant tech in Madrid airport

December 30, 2019

Ombori Apps AB, an interactive technology provider, has completed a test of its Store Assistant solution for Dufry AG, a travel retailer, at the Madrid-Barajas…

Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Klarna teams up with Khloe Kardashian's Great American on payments

December 27, 2019

Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…

Self-checkout kiosk replaces manned store at rail station

December 26, 2019

A snack and souvenir shop at a Japanese rail station that closed due to a lack of workers recently reopened with a self-checkout system that takes cashless…

Online ordering platform introduces self-service kiosk

December 26, 2019

Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…

How interactive kiosks, digital signage empower transit riders

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…

Kroger machines temporarily impacted by debit, credit card glitch

December 26, 2019

At a time when many Americans were hustling to stock up on food for the Christmas holiday, shoppers at Kroger stores in parts of the country experienced a…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

Dispensary operator installs smart vending machines

December 24, 2019

Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…

Researchers: Printed masks can fool facial recognition systems

December 24, 2019

Researchers at Kneron, an artificial-intelligence provider, said they fooled facial recognition systems using a printed mask showing a different person's face…

'Times Square Everywhere' – OOH ready to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…

South African fashion retailer deploys kiosks, omnichannel solution to stores

December 23, 2019

The Foschini Group, a South Africa fashion retailer, is deploying kiosks and an omnichannel solution for its leisure brands, Sportscene and Totalsports…

More than half of Brits use cash for gifts during Christmas season

December 23, 2019

Six in 10 people (59%) across the U.K. who celebrate Christmas are likely to use cash in lieu of a card when purchasing gifts, treats or socializing this…

Perfect Corp. partners with Sally Beauty on AI hair color experience

December 23, 2019

Perfect Corp., a beauty technology solutions provider behind the YouCam Makeup virtual reality app, has teamed with Sally Beauty Holdings Inc., to power its…

Why headless commerce equals compelling customer content

Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…