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Look Back: Top news of 2019 in retail customer experience

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from in-store digital signage to curbside pickup deployments. Here’s a look at news that grabbed readers' attention in the past year.

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January 1, 2020 by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

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It was a big year of news relating to what retailers are doing to enhance the customer experience. Here's a look at what caught our readers' attention in 2019.

No. 1: Consumers expect personalization, reveals report

Personalization is a big want for consumers, as more than half, 63 percent, expect personalization as a standard of service and believe they are recognized as an individual when sent special offers.

No. 2: Family Dollar closing nearly 400 stores this year

As it shutters stores the discount brand is also focused on a new strategy.

No. 3: Credit One, American Express launch co-branded rewards cards

Credit One Bank and American Express launch a co-branded rewards card called the Credit One Bank American Express Card. It is the first issued by Credit One Bank that operates on the American Express network.

No. 4: J.C. Penney to close nearly 300 stores this year

J.C. Penney Company expected the final closure tally to hit 27 by year's end.

No. 5: McDonalds aims to drive more personal customer experience with tech acquisition

McDonald's buys tech-based personalization company, Dynamic Yield, and aims to use the automated personalization product to build a better customer experience at its drive-thrus.

About Judy Mottl

Judy Mottl is the editor of RetailCustomerExperience.com and DigitalSignageToday.com at Connect Media. She is an award-winning editor, reporter and blogger who has worked for top media for nearly four decades, including AOL, InformationWeek and Internet News, as well as for leading technology providers including HP. She’s written everything from breaking news to in-depth industry trends and reported on technology long before the internet arrived, including the debut of the first smartphone. When she's not sharing insights on digital signage deployments and trends in retail customer experience she's on the beach or watching the latest live murder trial.

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