Civic Pay app taps blockchain for automated retail, smart vending

May 6, 2019

Civic Network will release its Civic Pay app to enable partners to combine identity verification, payment and rewards into a single transaction. The company…

AWM Smart Shelf debuts autonomous shopping shelf technology

May 6, 2019

AWM Smart Shelf, which is bringing the benefits of the online experience to physical retail, has integrated its frictionless shopping application with its…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

Phone, email top customer service tools for consumers

May 3, 2019

When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…

Target debuts 'clean' private brand

May 3, 2019

Target's latest brand, Everspring, is a household cleaning product portfolio that is clean and natural when it comes to ingredients.

FedEx Office aiming well beyond truck delivery

May 3, 2019

In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…

E-commerce retailers share benefits, challenges of data driven social media marketing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…

Big Lots taps Reflexis tech for workforce management, budgeting

May 2, 2019

Big Lots is using the Reflexis Workforce Schedule at its 1,400 retail stores for associate scheduling forecasting and budgeting.

Browns Shoes deploys iGotcha Media video wall at Quebec location

May 2, 2019

Browns Shoes, an independent footwear chain based in Canada, has installed a video wall from iGotcha Media at its Carrefour Laval store in Quebec. The company…

Mobile tech remains a big challenge, reveals study

May 2, 2019

While a large percentage of restaurant operators were confident in their brand's use of mobile technology, only 48% felt prepared to capitalize on future…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Unemployment claims dipped in mid-April

May 1, 2019

The number of unemployed U.S. citizens took a bit of a dip in mid-April and hit nearly a 50-year low.

Consumers embracing payments via voice assistant, but wary about security

May 1, 2019

Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…

How Albertsons tackled digital transformation to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…

Retailers embracing AI with realistic expectations, reveals study

April 30, 2019

Retailers understand the value proposition of AI and location intelligence technologies, but they don't expect it to fundamentally change their business.

March retail sales best in two years

April 30, 2019

Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.

Leveraging machine learning to improve order fulfilment throughput

Prithwijit Mukherjee, global business manager at Wipro, discusses the impacts of machine learning related to BOPIS and identifies challenges retailers face and…

Social media, visual content to dominate online retail

April 29, 2019

A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…

Shutterstock debuts AR feature for iOS app users

April 29, 2019

Shutterstock if offering its first AR feature, a "view in room" capability, that lets users virtually position images on walls as part of the shopping…

L'Oreal taps Boots for AI advice tool

April 29, 2019

L'Oreal skincare brand La Roche-Posay has launched a AI-based spot-diagnosis tool that provides mobile and PC users free advice on skin care treatment.