6 nuggets from CONNECT: The Mobile CX Summit 2018

by Will Hernandez — Editor, NetWorld Media Group

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…

Forever 21 debuts visual search for shoppers

August 30, 2018

Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.

New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

Royal Caribbean International taps interactive Videotel digital signage

August 29, 2018

The Royal Caribbean International cruse lines recently deployed Videotels's Push Interactive Digital Signage Solution with the VP71XD media player. The company…

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

Walmart moves into the e-book business

August 29, 2018

Walmart has launched its own e-book business via a partnership with Japan's Rakuten Kobo.

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Museum of Flight offers Intuiface powered touchscreen experience

August 28, 2018

The Museum of Flight in Seattle recently deployed tablet based touchscreens to improve visitor experience. Intuiface provided its software for interactive…

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

University of Minnesota debuts PixelFlex LED display at 'Athletes Village'

August 27, 2018

The University of Minnesota recently unveiled its 338,00 square-foot "Athletes Village," which consists of three buildings for its athletics program. For the…

Vivitek launches NovoTouch interactive display update

August 27, 2018

Vivitek has released version 3.0.0 of its interactive display NovoTouch, featuring NT LiveScreen and NT LiveReceiver for screen-to-screen mirroring among…

Displaylite teams with TSItouch to integrate Glass Retention Bezel System into touchscreens

August 27, 2018

Displaylite is partnering with TSItouch to integrate TSItouch's Glass Retention Bezel System into its touchscreen LCD displays for the European market. This…

Poor communication hinders customer loyalty, reveals survey

August 27, 2018

Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…

7 digital retail personalization tactics to take

by Jim Barnes — CEO, Enspire Commerce

Jim Barnes, CEO, enVista, offers up seven tactics to enhance customer experience through digital retail personalization by establishing relationships using…

Walmart enjoys robust jump in quarterly sales

August 24, 2018

It’s a happy time in Bentonville, Arkansas as Walmart reported quarterly U.S. sales jumped the highest in nearly 10 years, which prompted shares to increase 1…

Mercedes-Benz integrates BrightSign players into pop up store displays

August 24, 2018

Mercedes-Benz recently opened two pop-up stores in malls in Miami and Chicago. The company also deployed 60 displays, which are powered by BrightSign's HD22…

Consumers not real eager for voice shopping option

August 24, 2018

While there is lots of buzz about voice assistant technology in the retail and consumer purchase experience industry expectations aren't too robust about…

Love Ellen? So does Walmart

August 24, 2018

Walmart will launch a women's fashion line in partnership with talk show maven Ellen DeGeneres.

5 reasons why retailers should embrace BOPIS

Georgianna Oliver, founder, Package Concierge, offers up insight on why Buy Online Pickup In-Store (BOPIS) is a viable strategy for retailers during the busy…