Trump tweet: Amazon making US Postal Service dumber and poorer

December 29, 2017

President Donald J. Trump in a tweet Friday claimed mega etailer Amazon is getting richer and the United States Postal Service is getting dumber and poorer…

2017 retail influencer: Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

Kroger advancing self-checkout strategy

December 29, 2017

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.

2017 in review: The top 5 blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…

Lowe's hires on ex Amazon leader as digital officer

December 28, 2017

Vikram Singh, a former Amazon ecommerce leader, is now Lowe's first chief digital officer.

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

November retail beats last year's sales by 6%

December 28, 2017

It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation.

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Innovative retail strategies help boost holiday sales to record-setting numbers

December 27, 2017

Holiday retail sales increased 4.9 percent over the previous year, marking the largest year-over-year increase since 2011, according to the latest Mastercard…

NYC Amtrak boosts travel experience

December 27, 2017

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…

South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

Retailers may be missing in-store sales opps, claims study

December 26, 2017

A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy…

Citi Retail study reveals shopper savings in play this season

December 26, 2017

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…

How digital signage boosts the real estate customer experience

In real estate, buyers and sellers expect up-to-date and engaging content on all communication platforms. This flexibility allows agents to update their…

Brother Mobile Solutions, Petrosoft partner on retail solutions strategy

December 25, 2017

Brother Mobile Solutions is partnering with Petrosoft, a provider of cloud-based solutions, and will be using Brother's RuggedJet mobile printers with its…

How to best deal with a giant-size crisis

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing…

Extended retail hours may not be a winning strategy, claims IBM

December 22, 2017

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to…

Wayfinding kiosks offer hotline to Santa

December 22, 2017

Wayfinding kiosks in New York City and London are offering a hotline to Santa Claus, according to Endgadget. The LinkNYC kiosks in New York City and the InLink…

Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.